Here's all you need to know about credit card batch schedules and when credit card transactions deposit into your bank account.
This article refers to the batch deposit schedule for customers in the United States. For articles on credit card processing in other countries, go to the Vagaro International Support category.
Related Article: Vagaro Credit Card Processing Fees and Rates
In simplified terms, "batch" means a group of multiple processes, things, or items produced at the same time, like baking a batch of cookies. When your transactions are "batched" into one deposit, the total revenue generated during the previous business day is grouped together into one sum (minus credit card processing rates and fees) and deposited into your bank account.
The batch schedule indicates the cutoff for what transactions will be included in the batch and what time it will be deposited into your account.
Transactions processed before 3 PM Pacific Time / 6 PM Eastern Time are included in a single batch. The funds will deposit into your bank account one business day (this varies by financial institution) after the 3 PM PST / 6 PM EST cut-off time. If a transaction is processed after the 3 PM / 6 PM cut-off time, it will be batched with the next day's transactions. Because banks are usually closed on weekends, transactions that occur on a Friday, Saturday, or Sunday will be deposited into your bank account the following Tuesday. You can change your batch time to 12 am if that works better for you.
You can change banking or routing information from the Merchant Account page. Follow the steps below.
If you are missing deposits, multiple reasons, like incorrect banking information or a federal holiday, could delay deposits.
For more information on why you might be missing your deposits and the steps to receive those funds, please see I'm Missing Credit Card Deposits?
A failed deposit occurs when a deposit fails to transfer into your or an employee's bank account.
This can happen for various reasons, including incorrect banking information, a mismatch between the legal business name and bank account name, or the bank account being closed or frozen.
It can take up to two to three business days for a deposit to be returned to Vagaro, and another business day, depending on the day of the week or holiday schedule, to deposit those funds into your account.
You will also be charged a $20 return fee for failed deposits.
Deposits may be smaller than expected because:
Processing and association fees with Credit Card Processing
Transactions were processed after the cut-off time
You can review details about your deposits from the Deposit Report.
Please contact support if none of the reasons above explain your smaller-than-expected deposit.
Yes. You can change the batch cut-off time to 12 AM PST or 3 AM EST. All transactions processed that day will be batched into one deposit. See Change Your Batch Cut-Off Time to learn more.
From then on, future batched funds will take two business days to deposit into your bank.
Deposits can be found in the Deposits Report. With this report, you can review information on chargebacks, refunds, and association and processing fees.