Here's all you need to know about credit card batch schedules and when credit card transactions deposit into your bank account.
Note
This article refers to the batch deposit schedule for customers in the United States. For articles on credit card processing in other countries, go to the Vagaro International Support category.
Related Article: Vagaro Credit Card Processing Fees and Rates
In simplified terms, "batch" means a group of multiple processes, things, or items produced at the same time, like baking a batch of cookies. When your transactions are "batched" into one deposit, the total revenue generated during the previous business day is grouped together into one sum (minus credit card processing rates and fees) and deposited into your bank account.
The batch schedule indicates the cutoff for what transactions will be included in the batch and what time it will be deposited into your account.
Transactions processed before 3 PM Pacific Time / 6 PM Eastern Time are included in a single batch. The funds will deposit into your bank account one business day (this varies by financial institution) after the 3 PM PST / 6 PM EST cut-off time. If a transaction is processed after the 3 PM / 6 PM cut-off time, it will be batched with the next day's transactions. Because banks are usually closed on weekends, transactions that occur on a Friday, Saturday, or Sunday will be deposited into your bank account the following Tuesday.
Transactions that occur on a holiday are usually deposited into your bank account in two business days.
You can change banking or routing information from the Merchant Account page. Follow the steps below.
If you are missing deposits, multiple reasons, like incorrect banking information or a federal holiday, could delay deposits.
For more information on why you might be missing your deposits and the steps to receive those funds, please see I'm Missing Credit Card Deposits?
A failed deposit occurs when a deposit fails to transfer into your or an employee's bank account.
This can happen for various reasons, including incorrect banking information, a mismatch between the legal business name and bank account name, or the bank account being closed or frozen.
It can take up to two to three business days for a deposit to be returned to Vagaro, and another business day, depending on the day of the week or holiday schedule, to deposit those funds into your account.
You will also be charged a $20 return fee for failed deposits.
Deposits may be smaller than expected because:
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Processing and association fees with Credit Card Processing
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Transactions were processed after the cut-off time
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Customer chargebacks
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Customer refunds
You can review details about your deposits from the Deposit Report.
Please contact support if none of the reasons above explain your smaller-than-expected deposit.
Yes. You can change the batch cut-off time to 12 AM PST or 3 AM EST. All transactions processed that day will be batched into one deposit. Send a request to support@vagaro.com or call (925) 464-1932 ext. 2 to change your batch cut-off time. Please note that this delays the deposit date.
From then on, future batched funds will take two business days to deposit into your bank.
Deposits can be found in the Deposits Report. With this report, you can review information on chargebacks, refunds, and association and processing fees.
Comments
13 comments
Will you receive automatic emails after each credit card transaction and Batch reports daily from the Vagaro account?
I would like to know the answer to this question as well. I use to have a settlement report and this is missing with the new mercahant. Please help.
Please change credit card processor from big business to small business card processor
what time is the cut off everyday for the deposit that are made the next day?????
Hi Marvin. The batch cut off time is 3 PM Pacific Time.
How do i change the bank account we have you deposit to?
See this article: https://vagaro.zendesk.com/hc/en-us/articles/360004947533
I wish Vagaro link up with Square. I know I am not the only one on this wish, so much easier access to our money.
I agree….I don’t know any other checkout service that takes this long to deposit
Agreed . the batch time should be much later like 8 or 9 pm or midnight and deposit should take less than 24 hr.
I love the pay desk and how vagaro has its features, my customer love it. But dang the deposit schedule is bull and now I’m noticing money is missing when I’m getting a deposit and to try to calculate to double check has been a nightmare since the dates are off and you have to slit up the batches. Every other company can do instant deposit with a fee and I think vagaro need to switch cause I’m really thinking of going to square fully. I would hate to not be able to use the desk and would have to change everything but I need my money now after a hard days work. Bills for me done stop on the weekends. The deposits I got should count the full day but doesn’t match with what was processed? I hope they aren’t taking more than the fee!
Holly, please contact support if you think you are not getting the correct deposits! Regarding your wish for same-day or instant transfer, please post that as a feature request!
I’m literally on my way to California in a few hours to take a class, I get up this morning to check my account for my deposit and found out I have to wait until Tuesday to received my cash it’s Saturday morning.
I will definitely be switching site after this weekend. I love the actual website but this is by far the worst inconvenience I could’ve ever experience. There no way I should have to wait 4 days for my money that’s just crazy.
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