For every credit or debit card you process with Vagaro, our processing fees are deducted from the total before it's deposited into your bank account. The fees deducted depend on the type of transaction you processed. You can view all fee deductions and your net earnings from the Credit Card Deposits Report.
Vagaro does not allow passing on credit card processing fees to the customer because this practice is banned by some cardholders. See Surcharges and Convenience Fees before continuing.
Processing rates differ by country. If you are outside of Australia, see the following articles:
Prerequisites: This feature requires Credit Card Processing.
Vagaro offers competitive processing rates and a wide range of other benefits with Credit Card Processing,
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Per Chip, Tap, and Typed-In Transactions |
Typed-in |
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1.90% per dip & tap |
2.2% per typed-in transaction |
1.90% + $0.12 per transaction |
Swiped Transactions: Payments made through the WisePOS E or Wisepad E card readers where a card is swiped (sliding the card's magnetic stripe in the reader), dipped (inserted into the reader), or tapped (the card touches the reader). Transactions using Apple Pay and Google Pay are also considered "swiped" transactions.
Keyed-in Transactions: Payments made in-house and online by using a card on file or manually entering card information. Recurring payments for memberships and packages or money received through Rent Collection are also considered keyed-in transactions.
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ACH Return (AUD $30): Customers are required to keep banking information up to date. Suppose the account information on file is wrong, to no fault of VMS, and we fail to verify your bank account information based on your provided information. In that case, an AUD $30 fee will be charged for any deposit returned due to inaccurate bank account information.
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Chargeback (AUD $30): Upon a consumer initiating a chargeback, the consumer's financial institution immediately and without notice impounds the exact amount of funds at dispute from your account. We will provide details of the chargeback transaction and instructions/process on how to dispute and impose an AUD $30 fee.
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Settlement Transaction Reject (AUD $30) : If your account is frozen or impacted due to a negative status, your financial institution may reject deposits. Each rejected deposit will automatically incur an AUD $30 fee.
Comments
2 comments
Hi, can you review your policy for Australia, as the above statement of passing on surcharge fees being banned is incorrect? You can see that the ACCC is fine with this practice as long as you are not charging more than what you as a business is being charged. Please read at https://www.accc.gov.au/consumers/pricing/card-surcharges
Our business is dealing with large transaction sizes, so I find this policy restrictive and is not found on any other competitor platform. Otherwise I am so impressed with Vagaro, so please reconsider this issue.
Hi June, Vagaro fully supports and allows you to raise your price to include the fee and then do a Discount for Cash which is described in this article. While the Australian government may allow surcharges, our processor and underwriting bank does not allow you to implement surcharges.
Thanks, Jamie
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