For every credit or debit card you process with Vagaro, our processing fees are deducted from the total before it's deposited into your bank account. The fees deducted depend on the type of transaction and whether you're on a Large or Small Merchant plan; you selected your plan when you signed up for Credit Card Processing. You can view all fee deductions and your net earnings from the Credit Card Deposits Report.
Vagaro does not allow passing on credit card processing fees to the customer because this practice is banned by some cardholders. See Surcharges and Convenience Fees before continuing.
Processing rates differ by country. If you are outside of the US, see the following articles:
Prerequisites: This feature requires Credit Card Processing.
Vagaro offers competitive processing rates and a wide range of other benefits with Credit Card Processing.
For businesses with a processing volume of less than $4,000 per month.
|
Swipe, Dip, or Tap |
Keyed-in |
|
|
2.6% + $0.10 per transaction |
3.5%+ $0.19 per keyed-in transaction |
2.6% + $0.16 per tap |
Additional monthly FANF and Mastercard location fees apply.
For businesses with a processing volume of more than $4,000 per month.
|
Swipe, Dip, or Tap |
Keyed-in |
|
|
2.29% + $0.19 per transaction |
3.5% + $0.19 per keyed-in transaction |
2.29% + $0.25 per tap |
There is a $10 monthly subscription for Large Merchants and additional FANF and the Mastercard Location fees are applied.
If you disable this feature before your billing date, you will still be charged for the feature at the end of your billing cycle, regardless of when you deactivated it.
Swipe, Dip, or Tap Transactions: Payments processed through a Credit Card Reader, PayPro Mini, or Tap to Phone when a card or digital wallet is swiped, dipped, or tapped in person.
Keyed-in Transactions: Payments processed using a saved card on file or by manually entering card details. This includes online payments, recurring payments for memberships and packages, and online purchases made with Google Pay or Apple Pay.
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ACH Fee (1%): Bank transfers through Rent Collection are subject to a 1% ACH fee. This fee applies only to bank transfers with Rent Collection; payments made with credit or debit cards will be charged the keyed-in fee.
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Buy Now, Pay Later Fee (6% + $0.30): Any items paid for with Buy Now, Pay Later are subject to a 6% + $0.30 fee per transaction. This fee is charged to the business, not the customer.
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FANF Fee (Variable): FANF stands for Fixed Acquirer Network Fee and is charged to small and large merchants. If you have a monthly sales volume under $200, FANF will not apply. Businesses with a monthly volume of $200 – $1,250 will pay a FANF of 0.15% of the total volume instead of a fixed dollar amount.
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Mastercard Location Fee ($1.25 Monthly): Mastercard charges $1.25 every month or $15 yearly to accept credit or debit cards at your location. This fee charged to small and large merchants.
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ACH Return ($2.50): Customers are required to keep banking information up to date. If the account information on file is wrong, through no fault of Vagaro Merchant Services (VMS), and cannot verify your bank account information based on your provided information, a $2.50 fee will be charged for any Rent Collection returned due to inaccurate bank account information.
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ACH Reject ($2.50): If your account is frozen, your financial institution may reject deposits. Each rejected deposit ACH rent collection payment will automatically incur a $2.50 fee. This fee applies only to bank transfers with Rent Collection.
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1st Chargeback ($7.50): Upon a consumer initiating a chargeback, the consumer's financial institution immediately and without notice impounds the exact amount of funds at dispute from your account. We will impose a $7.50 fee, as well as provide details of the chargeback transaction and instructions/process on how to dispute it.
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2nd Chargeback ($15.00): In some cases, businesses may receive reversal credits for impounded funds. If your defense fails, MasterCard charges a $15 scheme fee for withdrawing the provisional credit from your account. This fee applies only to chargebacks from MasterCard cardholders, not other reversals.
Card-Present FANF Rates
If you take card-present (swiped) payments, your FANF cost depends on the number of locations you have and whether you're considered a "high volume" industry:
|
Number of Locations |
FANF per Location |
High Volume FANF per Location |
|
1-3 |
$2.00 |
$2.90 |
|
4-10 |
$2.90 |
$4.00 |
|
11-50 |
$4.00 |
$5.00 |
|
51-100 |
$6.00 |
$8.00 |
|
101-150 |
$8.00 |
$12.00 |
|
151-200 |
$10.00 |
$18.00 |
|
201-250 |
$14.00 |
$25.00 |
|
251-500 |
$24.00 |
$35.00 |
|
501-1,000 |
$32.00 |
$45.00 |
Card-Not-Present FANF Rates
If you accept card-not-present transactions (either online, where a customer enters their card details themselves, recurring payments, cards on file, or when you or your staff key in the card details instead of swiping), you'll pay card-not-present FANF rates, which are determined by your monthly volume. As with card-present rates, if you have a monthly sales volume under $200, the fee will not apply. If your monthly volume is $200–$1,249, you'll pay 0.15% of the total volume instead of a set dollar amount.
|
Monthly Volume |
Monthly Fee |
|
$1,250 - $3,999 |
$7.00 |
|
$4,000 - $7,999 |
$9.00 |
|
$8,000 - $39,999 |
$15.00 |
|
$40,000 - $199,999 |
$45.00 |
|
$200,000 - $799,999 |
$160.00 |
|
$800,000 - $1,999,999 |
$450.00 |
|
$2,000,000 - $3,999,999 |
$1,000.00 |
|
$4,000,000 - $7,999,999 |
$2,000.00 |
|
$8,000,000 - $19,999,999 |
$4,000.00 |
|
$20,000,000 - $39,999,999 |
$8,000.00 |
What if my business has both card-present and card-not-present transactions?
If card payments on the same merchant account are both card-present and card-not-present, you will be charged for both FANF rates individually.
For example, you have a single location with 90% card-present transactions and 10% card-not-present transactions.
If your total sales volume is $100,000 in one month, you will be charged the card-not-present FANF rate for $10,000 of volume for that month (10% of $100,000.) You could expect to pay $15 in card-not-present FANF costs.
Comments
16 comments
Does Vagaro plan on offering the merchant a way in which we can charge the clients the transaction fees?
Christina: there are no plans to do this, as far as I know.
Donna
Vagaro is very misleading with this card on file transaction fee. I feel as if I’m being cheated out of my money for asking my clients to pay a deposit fee and Vagaro take a high percentage if it. I have been unhappy with Vagaro for a while.
Hi Pelaura,
The 3.5% + 19 c processing fee is the standard for keyed-in transactions for credit card processors. Could you please go into more detail on what is misleading?
Thanks,
Jamie
Am I charged a % for monthly membership costs? Also am I charged if a customer purchases a class online?
Hello,
Yes, you will be charged the 3.5% + 19c keyed-in rate for memberships and online purchases. Any credit card transactions made without a card present (online, card on file, recurring memberships) will be subject to this keyed-in rate.
Thanks,
Jamie
Is there a way that we can have our clients pay the credit card transaction fee, included in their total? My previous booking app allowed me to do this. This would be a big game changer!
Hi Naomi, Currently, Vagaro does not have a way to transfer Credit Card fees to customers. However, see this article to learn what you can do.
where can i find my credit card fees for the year in my dashboard?
Hi Melissa, you can check how much you've been charged for fees in your Deposit Report. Thanks, Jamie
Is there a way to automatically add a transaction fee to every cc transaction??
Hi Madeline,
Vagaro does not support passing rates on to customers as a surcharge. However, you can set up a discount for cash system instead. See here to learn more: https://support.vagaro.com/hc/en-us/articles/15269070651163
Thanks, Jamie
Why am I being charged the keyed in fee for rent collection that is collect through the feature when it clearly states
It’s a 1% charge and base fee doesn’t apply!
Why am I being charged swipe fee for cards used in the salon
Hi Aidah,
You are charged the typed fee because you're using a credit card for rent collection. The ACH fee only applies if you add your bank account. If you want to be charged a lower fee, I recommend adding your bank account instead of a credit card.
Thanks, Jamie
How do we set up to charge the customer a credit card processing fee?
Hello Jodi,
Vagaro does not support surcharges.
Although surcharges are allowed in some states and countries, they are heavily regulated and require full compliance with all of the following:
Even if you are doing all the above, you may still not be compliant and are putting your business at risk. Violations can result in the following penalties from Visa:
Thanks, Jamie
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