With Vagaro's Deposit feature, not only can you collect deposits online, but you can collect them in-house as well. Learn how your business can collect deposits over the phone or in person. Unlike online deposits, this feature does not require the Online Shopping Cart, so you can start collecting deposits right now.
Prerequisites: This feature is available for all Vagaro businesses. However, Credit Card Processing is highly recommended because some features, like charging credit cards, will not be available.
To collect a deposit for a service from the Vagaro Pro app:
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At the bottom of the screen, select Calendar.
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Select a timeslot on the Calendar, then select New Appointment.
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Enter all required information before collecting a deposit, like Service, Customer, and any Appointment Notes.
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In the Deposit Due box, enter a fixed deposit or select Deposit % to set a percentage-based deposit.
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Select Charge Deposit.
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Review the Total Due Now and Remaining Amount Due with your client. The Total Due Now must be paid before booking the appointment.
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Select Please select a payment method, choose a payment method to fully pay for the deposit, and then tap OK.
Note
When using points or a membership/package visit to pay for a deposit, the appointment will be fully paid for and the deposit waived. A Tip box will display if the appointment is fully paid for.
If a membership is used to discount the appointment, the price will be appropriately reduced, and the deposit amount will be recalculated accordingly based on the new price.
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After collecting payment, select Book & Charge Deposit.
Once the deposit is collected, a receipt is sent to the email attached to the customer's profile. If you used a credit card to pay for the deposit, that card will only save to the customer's profile if you selected Save Card on File.
To collect a deposit for a service from the web:
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At the top of the page, select Calendar.
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Select a timeslot on the Calendar, then select New Appointment.
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Enter all required information before collecting a deposit, like Service, Customer, and any Appointment Notes.
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In the Deposit Due box, set a percentage-based or fixed deposit.
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Select Charge Deposit. A payment popup will display.
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Review the Total Due Now and Remaining Amount Due with your client. The Total Due Now must be paid before booking the appointment.
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Choose a Payment Method to pay for the initial deposit.
Note
When using points or a membership/package visit to pay for a deposit, the appointment will be fully paid for and the deposit waived. A Tip box will display if the appointment is fully paid for.
If a membership is used to discount the appointment, the price will be appropriately reduced, and the deposit amount will be recalculated accordingly based on the new price.
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After collecting payment, select Book & Charge Deposit.
Once the deposit is collected, a receipt is sent to the email attached to the customer's profile. If you used a credit card to pay for the deposit, that card will only save to the customer's profile if you selected Save Card on File.
To collect a deposit for a class from the Vagaro Pro app:
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At the bottom of the screen, select Calendar.
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Select a class session on the calendar, then select Add Attendees.
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Choose one attendee from your customer list, then select Next. You can't collect deposits from multiple attendees at the same time.
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In the Deposit Due box, enter a fixed deposit or select Deposit % to set a percentage-based deposit.
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Select Add & Charge Deposit.
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Review the Total Due Now and Total Due at Checkout with your client. The Total Due Now must be paid before booking the appointment.
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Choose a payment method to pay for the initial deposit.
Note
When using points or a membership/package visit to pay for a deposit, the appointment will be fully paid for with the deposit waived. A Tip box will display if the appointment is fully paid for.
If a membership is used to discount the appointment, the price will be appropriately reduced, and the deposit amount will be recalculated accordingly based on the new price.
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Select Add Attendee & Charge Deposit to finalize payment.
Once the deposit is collected, a receipt is sent to the email attached to the customer's profile. If you used a credit card to pay for the deposit, that card will only save to the customer's profile if you selected Save Card on File.
To collect a deposit for a class from the web:
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At the top of the page, select Calendar.
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Select a class session on the calendar, then select Add Attendees.
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Choose one attendee from your customer list, then select Next. You can't collect deposits from multiple attendees at the same time.
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Configure your Session Enrollment as you normally would, then select the Deposit Due text box and set your deposit.
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Select Add Attendee and Charge Deposit. A payment popup will display.
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Review the Total Due Now and Total Due at Checkout with your client. The Total Due Now must be paid before booking the appointment.
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Choose a payment method to pay for the initial deposit.
Note
When using points or a membership/package visit to pay for a deposit, the appointment will be fully paid for with the deposit waived. A Tip box will display if the appointment is fully paid for.
If a membership is used to discount the appointment, the price will be appropriately reduced, and the deposit amount will be recalculated accordingly based on the new price.
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Select Add Attendee and Charge Deposit to finalize payment.
Once the deposit is collected, a receipt is sent to the email attached to the customer's profile. If you used a credit card to pay for the deposit, that card will only save to the customer's profile if you selected Save Card on File.
Here's what you should know about deposits in Vagaro.
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Appointments and classes with the 100% Prepaid Appointment
, Deposit
, Paid by Membership
, and Paid by Package
icons have been fully or partially paid for.
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Customers can use a membership or package visit to fully pay for an appointment that requires a deposit.
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If a membership is used to partially discount a service or class, the deposit amount will be recalculated accordingly.
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Please see our batch time schedule for when you will receive your funds.
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You can refund a deposit when you (or the customer) cancel an appointment. This can be set up automatically from your online appointment settings or directly from the Calendar.
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