Credit Card Processing Fees and Rates

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    Morgan Gustavson

    What update can you provide for customers in Canada? Is there an ETA on processing?

    In the meantime, do you offer any sort of integration with external processors? I can't find any documentation on that.

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    Charles I

    Hi Morgan. We are currently in discussions regarding this, but I can't give you an ETA.

    Unfortunately, we don't integrate with other processors at this time. We will notify all the businesses once credit card processing is offered in Canada. 

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    Claudia Cruz

    Why are the card fees absorbed in small merchant accounts and not larger accounts? Seems like we’re being punished for having larger purchases.

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    Charles I

    Hi Claudia. It's based on how we structured the rates. The small plan has a flat 2.75 percent processing fee, which covers everything. The Large plan has a smaller rate of 2.2 percent + 19cents, but due to the rate being that much lower, we no longer cover the Visa/Master card fees. The merchant becomes responsible for them. I will send your request to the management team. 

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    Halla Pulver

    What is the difference between swiped fee and typed fee? How can I avoid the the larger fee?

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    Charles I

    Hi Halla. You get charged the swiped fee when you swipe the credit card with the reader or use the chip reader. A typed fee is what you receive when you manually enter the credit card number or use a credit card on file. It's deemed a higher risk fee, which is why the cost is slightly higher. Online transactions are also bucketed in the typed fee transactions. I hope this provides more clarification. 

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    Destiny Demone

    Is there a way that we can have our clients pay the credit card transaction fee, included in their total? My previous booking app allowed me to do this but I'm trying to figure out if Vagaro offers this option. 

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    Charles I

    Hi Destiny. We don't offer this option, but I'll send this feedback to our management team. 

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    Stephanie Ramos

    Would I have to Include credit card transaction fee in each one of my services and items ? This is a big issue right now since switching to vagaro.

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    Cosmetic Arts

    Trying to reconcile the credit card charges.  Where do we go to get a statement of charges including the fees?

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    Donna J

    Have you looked at the Deposit Report? (Reports menu > Sales section > Deposits)

    It breaks out all fees on a deposit by deposit basis. Example:

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    Brittany Vannata

    Hi there, if the clients swiped their card to pay in the chip reader does it give us the option to save the card to file or does it manual do it for us. I’ve been typing the card in cause at the bottom of the screen it says save card to file. But I guess I been getting charged more in fees for doing this.

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    Brittany Vannata

    Also how do we see a report and all the processing fees from you guys do you have a report for that

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    Donna J

    Hi Brittany:

    For your first question about swiping/saving card on file, I've submitted a support ticket and you should hear from someone on our support team.

    For the 2nd question, see the response just above your questions and take a look at the Deposit Report. You'll find all fees broken out by deposit in that report.

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    Codie Robles

    How do I change from being a large merchant to a small merchant?

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    Donna J

    Hi Codie: To change your rate, contact support or Vagaro Merchant Services. I've put in a ticket for you to start the process and you should hear from support soon.

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    Lindsay Clarke

    How does it work for Canadian businesses that use Vagaro but don’t have merchant services available? Can they use something else to process payments?

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    Donna J

    Hi Lindsay... Vagaro merchant services are coming to our customers in Canada at the end of June or early July. See this web page for more info: https://sales.vagaro.com/currency#ca

     

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    Stephanie G

    Do these fees also apply to debit cards? 

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    Donna J

    Stephanie:

    If you're in the US, yes, debit cards incur the same fees like credit card purchases.

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    Tobias Jimenez

    What if one month I have less than $4,000 in sales and the next month I have more than $4,000 in sales? Does the system auto change the card processing rate automatically or do I have to contact vagaro? What if income fluctuates month to month above or below $4,000?

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    Donna J

    I created a support ticket for your question, Tobias.

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    Michele Esterling

    Who do we contact if a payment went through with reader and email to client sent, but it is not showing in my bank account on file? Also, even though I have good internet there are times where the reader will not connect with my phone. How do I also get it to work on my laptop.

     

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    Donna J

    For payment processing issues, please contact Vagaro support.

    You can connect the EMV reader to a desktop or laptop via USB (cable that comes with the reader). See this article:
    https://support.vagaro.com/hc/en-us/articles/360018745934-Using-the-EMV-Reader-with-a-Mac-or-Windows-Computer

     

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    Aidah Sama

    Is there an update to the question why larger accounts are being penalized in fees even though the rate is lower? 

    Also when will an option to charge the clients the fees be available? right now many merchants offer this...making it very enticing to switch (even if its a headache to move over) 

    Charging more on the service doesn't off set the cost. So again, can we catch up to the industry and be given a feature that allows the consumer to pay the processing fee

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    Kerry M

    I'm not sure what you are referring to when you mention being penalized with a lower rate, if you are on a large merchant account, you pay less in fees if you are processing over $4,000 a month. I verified this on your account and you saved over $27.54 in the last 30 days from what you would have paid on a small merchant account.

    Regarding the option for clients to pay fees, that's called a surcharge and it's not something we do for multiple reasons. 1) It's not legal in all states, 2) It does not apply to all transactions, for example a debit card or prepaid debit card cannot be charged a surcharge, if you do you are in violation with the card brands, Visa, MasterCard, etc, 3) You must have signage in the store and online as well as on the receipt that you have a surcharge for credit card transactions and display the fee, 4) You must apply to do this with each of the card brands, 5) If someone out of state or outside of the USA purchases from your online store and their state prohibits these fees, you are in violation of these rules, 6) You would not be able to take any encrypted transactions (i.e. EMV, Apple Pay, Google Pay, Samsung Pay, Tap to Pay) transactions since these cannot be blocked, due to encryption, from the surcharge if they are a debit or pre-paid debit card, therefore limiting you to swiped transactions (which you automatically lose on chargebacks since EMV was released) or you have to type in transactions at the higher rate.

    These are the main reasons we do not have this option or plan on adding it, besides that fact the most customers won't agree to these fees and will go elsewhere.

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    Lisette Brown

    I just applied a filter to see what transactions I have "keyed" or "typed" in for the month and I am surprised to see that clients who have credit capture and have a credit card on file are considered "keyed or "typed." So I am essentially paying the higher percentage instead of the 2.75% or 2.5%+10 cents I am paying the 3.5%+15 cents. Is this correct? I hope this is not correct. If so I was not explained this when the agent spoke about the convenience of a business having credit capture. I feel this is misleading and am not happy with this at all if this is the correct assumption. If you would clarify. 1. If a client has a credit card in file and a business uses that credit card (from credit capture or deposit feature) is the business being charged the higher percentage rate + 15 cents, is it considered a "keyed in" transaction? 2
    Is the shopping cart feature separate from the credit card processing feature or are they one in the same meaning is it $10/month or $20/month? 3. So what is vagaro charging per client if their card is on file and with paying the shopping cart feature and credit processing feature?

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    Lisette Brown

    2 more questions:

    1. Does the vagaro processing fee include the credit cards processing fees or are they separate percentages?

    2. Would someone at vagaro be able to breakdown how my total revenue vs my take home difference is calculated, i.e. different percentages: above-below $4000, keyed in, swiped, FANF, etc. and my monthly bill? For example for separately February 1st-28th and March 1st-31st 2022?  I will be better able to understand this then.

    Thank you for the help.

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    Donna J

    Lisette:

    1. "Card on file" transactions are handled as "keyed" or "card not present" as far as fees are concerned.
    2. There is no monthly fee for credit card processing for the Small and "Multiple" merchant types—only the swipe/keyed rates. And the swiped rate doesn't change based on total cc sales, only swiped vs. keyed.
    3. Your monthly bill from Vagaro is stable for the features you've selected. (Note that there's nothing listed for credit card processing in your monthly billing.)
    4. Your Deposits report (for cc transactions) looks consistent for the processing fees. (No FANF fees on your account that I could see.)

    If you still need help understanding your Deposits report, please call support.

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