For every credit or debit card you process with Vagaro, our processing fees are deducted from the total before it's deposited into your bank account. The fees deducted depend on the type of transaction and whether you're on a Large or Small Merchant plan; you selected your plan when you signed up for Credit Card Processing. You can view all fee deductions and your net earnings from the Credit Card Deposits Report.
Vagaro does not allow passing on credit card processing fees to the customer because this practice is banned by some cardholders. See Surcharges and Convenience Fees before continuing.
Processing rates differ by country. If you are outside of the US, see the following articles:
Prerequisites: This feature requires Credit Card Processing.
Vagaro offers competitive processing rates and a wide range of other benefits with Credit Card Processing,
For businesses with a processing volume of less than $4,000 per month.
|
Swiped |
Keyed-in |
|
|
2.75% per swipe |
3.5% + $0.15 per keyed-in transaction |
2.75% + $0.05 per tap |
There is no monthly fee required for Small Merchants. The FANF and Mastercard Location fees are absorbed by Vagaro.
For businesses with a processing volume of more than $4,000 per month.
|
Swiped |
Keyed-in |
|
|
2.2% + $0.19 per swipe |
3.0% + $0.19 per keyed-in transaction |
2.2% + $0.24 per tap |
Note
There is a $10 monthly subscription for Large Merchants. The FANF and the Mastercard Location fees are not absorbed by Vagaro.
If you disable this feature before your billing date, you will still be charged for the feature at the end of your billing cycle, regardless of when you deactivated it.
Swiped Transactions: Payments made through the EMV card reader where a card is swiped (sliding the card's magnetic stripe in the reader), dipped (inserted into the reader), or tapped (the card touches the reader). Transactions using Apple Pay and Google Pay are also considered "swiped" transactions.
Keyed-in Transactions: Payments made in-house and online by using a card on file or manually entering card information. Recurring payments for memberships and packages are also considered keyed-in transactions.
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ACH Fee (1%): Any money received through the Rent Collection feature is subject to a 1% ACH fee per payment. The base processing rates do not apply to these payments.
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Vagaro Pay Later Fee (6%): Any items paid for with Vagaro Pay Later are subject to a 6% fee per transaction. This fee is charged to the business, not the customer.
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FANF Fee (Variable): FANF stands for Fixed Acquirer Network Fee and is charged to large merchants only (Vagaro absorbs this fee for Small Merchants). If you have a monthly sales volume under $200, FANF will not apply. Businesses with a monthly volume of $200 – $1,250 will pay a FANF of 0.15% of the total volume instead of a fixed dollar amount.
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Mastercard Location Fee ($1.25 Monthly): Mastercard charges $1.25 every month or $15 yearly to accept credit or debit cards at your location. This fee is absorbed by Vagaro for Small Merchants.
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ACH Return ($20): Customers are required to keep banking information up to date. If the account information on file is wrong, through no fault of Vagaro Merchant Services (VMS), and cannot verify your bank account information based on your provided information, a $20 fee will be charged for any deposit returned due to inaccurate bank account information.
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ACH Reject ($20): If your account is frozen, your financial institution may reject deposits. Each rejected deposit will automatically incur a $20 fee.
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Chargeback ($20): Upon a consumer initiating a chargeback, the consumer's financial institution immediately and without notice impounds the exact amount of funds at dispute from your account. We will impose a $20 fee, as well as provide details of the chargeback transaction and instructions/process on how to dispute it.
Card-Present FANF Rates
If you take card-present (swiped) payments, your FANF cost depends on the number of locations you have and whether you're considered a "high volume" industry:
|
Number of Locations |
FANF per Location |
High Volume FANF per Location |
|
1-3 |
$2.00 |
$2.90 |
|
4-10 |
$2.90 |
$4.00 |
|
11-50 |
$4.00 |
$5.00 |
|
51-100 |
$6.00 |
$8.00 |
|
101-150 |
$8.00 |
$12.00 |
|
151-200 |
$10.00 |
$18.00 |
|
201-250 |
$14.00 |
$25.00 |
|
251-500 |
$24.00 |
$35.00 |
|
501-1,000 |
$32.00 |
$45.00 |
Card-Not-Present FANF Rates
If you accept card-not-present transactions (either online, where a customer enters their card details themselves, recurring payments, cards on file, or when you or your staff key in the card details instead of swiping), you'll pay card-not-present FANF rates, which are determined by your monthly volume. As with card-present rates, if you have a monthly sales volume under $200, the fee will not apply. If your monthly volume is $200–$1,249, you'll pay 0.15% of the total volume instead of a set dollar amount.
|
Monthly Volume |
Monthly Fee |
|
$1,250 - $3,999 |
$7.00 |
|
$4,000 - $7,999 |
$9.00 |
|
$8,000 - $39,999 |
$15.00 |
|
$40,000 - $199,999 |
$45.00 |
|
$200,000 - $799,999 |
$160.00 |
|
$800,000 - $1,999,999 |
$450.00 |
|
$2,000,000 - $3,999,999 |
$1,000.00 |
|
$4,000,000 - $7,999,999 |
$2,000.00 |
|
$8,000,000 - $19,999,999 |
$4,000.00 |
|
$20,000,000 - $39,999,999 |
$8,000.00 |
What if my business has both card-present and card-not-present transactions?
If card payments on the same merchant account are both card-present and card-not-present, you will be charged for both FANF rates individually.
For example, you have a single location with 90% card-present transactions and 10% card-not-present transactions.
If your total sales volume is $100,000 in one month, you will be charged the card-not-present FANF rate for $10,000 of volume for that month (10% of $100,000.) You could expect to pay $15 in card-not-present FANF costs.
Comments
17 comments
Who do we contact if a payment went through with reader and email to client sent, but it is not showing in my bank account on file? Also, even though I have good internet there are times where the reader will not connect with my phone. How do I also get it to work on my laptop.
For payment processing issues, please contact Vagaro support.
You can connect the EMV reader to a desktop or laptop via USB (cable that comes with the reader). See this article:
https://support.vagaro.com/hc/en-us/articles/360018745934-Using-the-EMV-Reader-with-a-Mac-or-Windows-Computer
Is there an update to the question why larger accounts are being penalized in fees even though the rate is lower?
Also when will an option to charge the clients the fees be available? right now many merchants offer this...making it very enticing to switch (even if its a headache to move over)
Charging more on the service doesn't off set the cost. So again, can we catch up to the industry and be given a feature that allows the consumer to pay the processing fee
I'm not sure what you are referring to when you mention being penalized with a lower rate, if you are on a large merchant account, you pay less in fees if you are processing over $4,000 a month. I verified this on your account and you saved over $27.54 in the last 30 days from what you would have paid on a small merchant account.
Regarding the option for clients to pay fees, that's called a surcharge and it's not something we do for multiple reasons. 1) It's not legal in all states, 2) It does not apply to all transactions, for example a debit card or prepaid debit card cannot be charged a surcharge, if you do you are in violation with the card brands, Visa, MasterCard, etc, 3) You must have signage in the store and online as well as on the receipt that you have a surcharge for credit card transactions and display the fee, 4) You must apply to do this with each of the card brands, 5) If someone out of state or outside of the USA purchases from your online store and their state prohibits these fees, you are in violation of these rules, 6) You would not be able to take any encrypted transactions (i.e. EMV, Apple Pay, Google Pay, Samsung Pay, Tap to Pay) transactions since these cannot be blocked, due to encryption, from the surcharge if they are a debit or pre-paid debit card, therefore limiting you to swiped transactions (which you automatically lose on chargebacks since EMV was released) or you have to type in transactions at the higher rate.
These are the main reasons we do not have this option or plan on adding it, besides that fact the most customers won't agree to these fees and will go elsewhere.
I just applied a filter to see what transactions I have "keyed" or "typed" in for the month and I am surprised to see that clients who have credit capture and have a credit card on file are considered "keyed or "typed." So I am essentially paying the higher percentage instead of the 2.75% or 2.5%+10 cents I am paying the 3.5%+15 cents. Is this correct? I hope this is not correct. If so I was not explained this when the agent spoke about the convenience of a business having credit capture. I feel this is misleading and am not happy with this at all if this is the correct assumption. If you would clarify. 1. If a client has a credit card in file and a business uses that credit card (from credit capture or deposit feature) is the business being charged the higher percentage rate + 15 cents, is it considered a "keyed in" transaction? 2
Is the shopping cart feature separate from the credit card processing feature or are they one in the same meaning is it $10/month or $20/month? 3. So what is vagaro charging per client if their card is on file and with paying the shopping cart feature and credit processing feature?
2 more questions:
1. Does the vagaro processing fee include the credit cards processing fees or are they separate percentages?
2. Would someone at vagaro be able to breakdown how my total revenue vs my take home difference is calculated, i.e. different percentages: above-below $4000, keyed in, swiped, FANF, etc. and my monthly bill? For example for separately February 1st-28th and March 1st-31st 2022? I will be better able to understand this then.
Thank you for the help.
Lisette:
If you still need help understanding your Deposits report, please call support.
I am having trouble with the reader because the client swipes but the card information is not saved on file which means even ida I swipe the first time and want to savecvard on file, I have to type it in. If I swipe or tap the card once, the system should save on file or at least prompt to do so and then leave this on file as a tapped or swiped transaction Stripe doe just this to avoid the higher fees. Not sure why we cannot to the same. Can you offer rat option of using Stripe or Square? Thank you.
Hi Teba,
Thanks for letting us know that you are having issues with your card reader. I assigned you a ticket, and a customer representative will contact you soon. Hopefully, they can find a solution for you.
Thanks,
Jamie
Does Vagaro plan on offering the merchant a way in which we can charge the clients the transaction fees?
Christina: there are no plans to do this, as far as I know.
Donna
Vagaro is very misleading with this card on file transaction fee. I feel as if I’m being cheated out of my money for asking my clients to pay a deposit fee and Vagaro take a high percentage if it. I have been unhappy with Vagaro for a while.
Hi Pelaura,
The 3.5% + 15 c processing fee is the standard for keyed-in transactions for credit card processors. Could you please go into more detail on what is misleading?
Thanks,
Jamie
Am I charged a % for monthly membership costs? Also am I charged if a customer purchases a class online?
Hello,
Yes, you will be charged the 3.5% + 15c keyed-in rate for memberships and online purchases. Any credit card transactions made without a card present (online, card on file, recurring memberships) will be subject to this keyed-in rate.
Thanks,
Jamie
Is there a way that we can have our clients pay the credit card transaction fee, included in their total? My previous booking app allowed me to do this. This would be a big game changer!
Hi Naomi, Currently, Vagaro does not have a way to transfer Credit Card fees to customers. However, see this article to learn what you can do.
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