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United States - Credit Card Processing Rates and Fees

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17 comments

  • Avatar
    Michele Esterling

    Who do we contact if a payment went through with reader and email to client sent, but it is not showing in my bank account on file? Also, even though I have good internet there are times where the reader will not connect with my phone. How do I also get it to work on my laptop.

     

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    Donna J

    For payment processing issues, please contact Vagaro support.

    You can connect the EMV reader to a desktop or laptop via USB (cable that comes with the reader). See this article:
    https://support.vagaro.com/hc/en-us/articles/360018745934-Using-the-EMV-Reader-with-a-Mac-or-Windows-Computer

     

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    Aidah Sama

    Is there an update to the question why larger accounts are being penalized in fees even though the rate is lower? 

    Also when will an option to charge the clients the fees be available? right now many merchants offer this...making it very enticing to switch (even if its a headache to move over) 

    Charging more on the service doesn't off set the cost. So again, can we catch up to the industry and be given a feature that allows the consumer to pay the processing fee

    3
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    Kerry M

    I'm not sure what you are referring to when you mention being penalized with a lower rate, if you are on a large merchant account, you pay less in fees if you are processing over $4,000 a month. I verified this on your account and you saved over $27.54 in the last 30 days from what you would have paid on a small merchant account.

    Regarding the option for clients to pay fees, that's called a surcharge and it's not something we do for multiple reasons. 1) It's not legal in all states, 2) It does not apply to all transactions, for example a debit card or prepaid debit card cannot be charged a surcharge, if you do you are in violation with the card brands, Visa, MasterCard, etc, 3) You must have signage in the store and online as well as on the receipt that you have a surcharge for credit card transactions and display the fee, 4) You must apply to do this with each of the card brands, 5) If someone out of state or outside of the USA purchases from your online store and their state prohibits these fees, you are in violation of these rules, 6) You would not be able to take any encrypted transactions (i.e. EMV, Apple Pay, Google Pay, Samsung Pay, Tap to Pay) transactions since these cannot be blocked, due to encryption, from the surcharge if they are a debit or pre-paid debit card, therefore limiting you to swiped transactions (which you automatically lose on chargebacks since EMV was released) or you have to type in transactions at the higher rate.

    These are the main reasons we do not have this option or plan on adding it, besides that fact the most customers won't agree to these fees and will go elsewhere.

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    Lisette

    I just applied a filter to see what transactions I have "keyed" or "typed" in for the month and I am surprised to see that clients who have credit capture and have a credit card on file are considered "keyed or "typed." So I am essentially paying the higher percentage instead of the 2.75% or 2.5%+10 cents I am paying the 3.5%+15 cents. Is this correct? I hope this is not correct. If so I was not explained this when the agent spoke about the convenience of a business having credit capture. I feel this is misleading and am not happy with this at all if this is the correct assumption. If you would clarify. 1. If a client has a credit card in file and a business uses that credit card (from credit capture or deposit feature) is the business being charged the higher percentage rate + 15 cents, is it considered a "keyed in" transaction? 2
    Is the shopping cart feature separate from the credit card processing feature or are they one in the same meaning is it $10/month or $20/month? 3. So what is vagaro charging per client if their card is on file and with paying the shopping cart feature and credit processing feature?

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    Lisette

    2 more questions:

    1. Does the vagaro processing fee include the credit cards processing fees or are they separate percentages?

    2. Would someone at vagaro be able to breakdown how my total revenue vs my take home difference is calculated, i.e. different percentages: above-below $4000, keyed in, swiped, FANF, etc. and my monthly bill? For example for separately February 1st-28th and March 1st-31st 2022?  I will be better able to understand this then.

    Thank you for the help.

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    Donna J

    Lisette:

    1. "Card on file" transactions are handled as "keyed" or "card not present" as far as fees are concerned.
    2. There is no monthly fee for credit card processing for the Small and "Multiple" merchant types—only the swipe/keyed rates. And the swiped rate doesn't change based on total cc sales, only swiped vs. keyed.
    3. Your monthly bill from Vagaro is stable for the features you've selected. (Note that there's nothing listed for credit card processing in your monthly billing.)
    4. Your Deposits report (for cc transactions) looks consistent for the processing fees. (No FANF fees on your account that I could see.)

    If you still need help understanding your Deposits report, please call support.

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    T O B

    I am having trouble with the reader because the client swipes but the card information is not saved on file which means even ida I swipe the first time and want to savecvard on file, I have to type it in. If I swipe or tap the card once, the system should save on file or at least prompt to do so and then leave this on file as a tapped or swiped transaction Stripe doe just this to avoid the higher fees. Not sure why we cannot to the same. Can you offer rat option of using Stripe or Square? Thank you. 

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    Jamie Bennett

    Hi Teba, 

    Thanks for letting us know that you are having issues with your card reader. I assigned you a ticket, and a customer representative will contact you soon. Hopefully, they can find a solution for you.

    Thanks,

    Jamie

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    Christina

    Does Vagaro plan on offering the merchant a way in which we can charge the clients the transaction fees?

    1
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    Donna J

    Christina: there are no plans to do this, as far as I know.

    Donna

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    Pelaura Thorpe

    Vagaro is very misleading with this card on file transaction fee. I feel as if I’m being cheated out of my money for asking my clients to pay a deposit fee and Vagaro take a high percentage if it. I have been unhappy with Vagaro for a while.

    1
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    Jamie Bennett

    Hi Pelaura,
    The 3.5% + 15 c processing fee is the standard for keyed-in transactions for credit card processors. Could you please go into more detail on what is misleading?

    Thanks,

    Jamie

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    The Club at Foxridge *

    Am I charged a % for monthly membership costs? Also am I charged if a customer purchases a class online?

    1
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    Jamie Bennett

    Hello,
    Yes, you will be charged the 3.5% + 15c keyed-in rate for memberships and online purchases. Any credit card transactions made without a card present (online, card on file, recurring memberships) will be subject to this keyed-in rate.

    Thanks,
    Jamie

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    Naomi Pereira

    Is there a way that we can have our clients pay the credit card transaction fee, included in their total? My previous booking app allowed me to do this. This would be a big game changer!

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    Jamie Bennett

    Hi Naomi, Currently, Vagaro does not have a way to transfer Credit Card fees to customers. However, see this article to learn what you can do.

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