If a deposit hasn't arrived when you expected it, try these checks before contacting support. One of these usually explains most missing deposits.
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Check Vagaro Status: A delay may be caused by a known issue with payments or deposits. See Check Vagaro Status.
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Check when the deposit is due: Payments taken after your batch cut-off time are included in the next day's batch. See Batch Times below. Bank holidays also delay deposits: payments taken on a bank holiday, and deposits due on one, arrive the next business day. See the Holiday Deposit Schedule below for upcoming bank holidays. Rent collection payments can take up to five business days.
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Check whether the payments were deposited: Go to the Transaction List and look at the status of the payments:
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Pending: The payment hasn't been batched yet.
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Deposited: The payment was sent to your bank.
The Deposits Report can take 1 to 2 business days to update. If a payment shows as Deposited, check your bank account directly.
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Make sure your bank information is correct: Open your Merchant Account settings:
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Vagaro Pro App: Select More
→ .
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Computer: In the top-right corner, select your profile icon, then select Merchant Accounts.
Select the Merchant Info tab and check your routing and account numbers.
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If you typed in your bank information, make sure the numbers match your checks or bank statement.
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If you connected your bank by signing in to it, the account number may not match your statements. For security, many banks, such as Chase, give Vagaro a substitute account number instead of your actual one. This is normal, and your deposits still go to the right account.
To change your bank, see Update Your Bank Account for Deposits. You'll need your SSN and driver's license or ID number to verify the change. Deposits may be delayed right after you update your bank account.
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Check whether your bank is supported: Some online-only banks, such as Chime, Cash App, and Square, can't receive deposits from Vagaro. If your bank is on the list of unsupported banks, change to a supported bank to get your funds.
If none of these checks explain the missing deposit, contact support. Have this information ready:
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Your business name
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The date of your last deposit
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The date, amount, and payment method of each missing payment
Your bank statement shows your Net Deposit, not your Gross Sales. Your net deposit is your card sales minus processing fees. It's also lower if you refunded a customer or are repaying Vagaro Capital, since those amounts are deducted too. Buy Now, Pay Later payments aren't included and are deposited separately.
Your deposit won't always match your Transaction List for the same day, because deposits are grouped by your batch cut-off time, not by calendar day.
Your business uses one of two cut-off times. When you get your money depends on which one you use:
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3 PM PT / 6 PM ET (default): Payments taken before 3 PM PT are deposited in your bank account the next business day.
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12 AM PT / 3 AM ET (midnight): Payments taken during the day are batched at midnight. Depending on your bank, funds can arrive as early as later that same morning.
Payments taken after your cut-off time are included in the next day's batch.
Banks don't process deposits on weekends, so payments from Friday, Saturday, and Sunday are deposited on Monday. If Monday is a bank holiday, they're deposited on Tuesday.
To switch to the midnight batch, see Change Your Batch Cut-Off Time.
|
Payments Taken on (Before Batch Time) |
Deposited on |
|
|---|---|---|
|
Monday |
→ |
Tuesday |
|
Tuesday |
→ |
Wednesday |
|
Wednesday |
→ |
Thursday |
|
Thursday |
→ |
Friday |
|
Friday |
→ |
Monday |
|
Saturday |
→ |
Monday |
|
Sunday |
→ |
Monday |
Businesses can receive funds as early as 10:30 AM local time (dependent on your bank's capabilities for quick processing).
Delays in your deposits may occur if banks are closed on holidays. As a rule of thumb:
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Transactions processed on a holiday are deposited the following business day.
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Deposits landing on a holiday will be deposited the following business day.
|
2026 |
2027 |
2028 |
|
|---|---|---|---|
|
New Year's Day |
January 1 |
January 1 |
January 1* |
|
Martin Luther King Jr. Day |
January 19 |
January 18 |
January 17 |
|
Presidents' Day |
February 16 |
February 15 |
February 21 |
|
Memorial Day |
May 25 |
May 31 |
May 29 |
|
Juneteenth |
June 19 |
June 19* |
June 19 |
|
Independence Day |
July 4* |
July 4** |
July 4 |
|
Labor Day |
September 7 |
September 6 |
September 4 |
|
Columbus Day |
October 12 |
October 11 |
October 9 |
|
Veterans Day |
November 11 |
November 11 |
November 11* |
|
Thanksgiving Day |
November 26 |
November 25 |
November 23 |
|
Christmas Day |
December 25 |
December 25* |
December 25 |
Note
* This holiday falls on a Saturday. The deposit schedule is not affected.
** This holiday falls on a Sunday. All deposits scheduled for Monday will be deposited the following Tuesday.
Comments
19 comments
I never had trouble receiving deposits. I haven’t received any deposits all week. Already sent email. Please reach out asap.
has anyone else not receive their deposits for the week?
Hi Lisa,
I wanted to let you know that your deposit is on the way, but due to some delays, the funds will be available in your account tomorrow, 8/11/23.
I apologize for any inconvenience this may cause and appreciate your understanding.
Thanks, Jamie
Are the problems with the deposits fixed yet? My deposit report for yesterday 8/10/23 still say nothing. Hope its fix soon please update.
Hi Rebecca,
We have fixed the issue. Please check the bank account attached to your merchant account to confirm the funds deposited.
Thanks, Jamie
Hi Natalie, you should receive your funds with tomorrow's deposit if you made this change before 3 PM Pacific Time, which you did. If you do not receive your funds by the end of the day tomorrow, contact our Support Team. They would be more than happy to help you.
Thanks!
I haven’t received a deposit since the 13th of April , I had to turn in a tax document and did so before deadline and have email I sent it to for confirmation. I’m more than bothered because I have employees and a lease to pay next week !
I have not been seeing deposits show up in my deposit reports! Hard to track when the reports are incorrect.
Hi Jamie, just created a ticket for you. Someone from support will contact you shortly.
Hello, I have yet to receive funds from all my services provided 5th & 6th? I process a card without being set up yet, so I got set up and everything isn’t in my account from those appointments.
Hi, Julia. I have created a ticket for you. Someone from Support will contact you soon to help you.
Hi! I have a few transactions from Monday that still say pending. Why is this and when will they be deposited?
Hi Ok, when did you process these transactions, and were they processed before or after the batch cut-off time? Have you received your funds for other transactions yesterday?
It could be that the transactions you're missing may have been processed after the cut-off, meaning they'll deposit tomorrow.
Thanks,
Jamie
Monday morning before the cutoff time. Orher transactions from monday and tuesday (yesterday) have deposited. But there is $795 worth of “pending” still from monday
Hi Josephine, I'm going to create a ticket for you so we can get this resolved.
Thanks,
Jamie
I haven't got the deposit on my bank from the transactions from yesterday 1/20/25. On the Transaction Report appears as deposited but on the Deposit Report there's no data of the deposit for the transactions done on 1/20/25. Where is my Money?
I have not received one deposit this entire week although I have car transactions from Tuesday Wednesday and Thursday when I go to my credit card processing tab in the app it shows the deposit balance at zero. None of this makes absolutely no sense and I cannot find a phone number to call somebody and get. I’m ready to throw this entire app in the trash please help.
Hi Desiree, I took a look at your transactions you should be receiving your funds today.
Thanks, Jamie
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