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Star WIRELESS Printer Setup - iOS Devices

Comments

8 comments

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    Mimi

    How can I manage the Cash Drawer option using iOs when printing receipt?

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    Dawn Niemann

    Will this hook up with 5G ?

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    Donna J

    The printer uses WiFi, not a Cellular network (which is where 5G would be an issue.)

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    Dawn Niemann

    Any updates?  I would like to be able to use my printer. 

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    Jamie Bennett

    Hi Dawn,

    The Star printer does not have Cellular network connectivity. In order to connect to your printer, you will need to be on a Wi-Fi network. We have no plans in the future to change this.

    Thanks,

    Jamie

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    Dawn Niemann

    I’m sorry there must be a misunderstanding. I’m quite aware I need Wi-Fi. However since I upgraded my Wi-Fi the printer hasn’t worked . I’ve been through all the setup processes with no resolutions. I’ve reset my router. I’ve reset the printer I’ve had support walk me through it. There have been no results! It’s been a long time. I’ve been a customer since March 2011
    I’ve barely used this wireless printer I was told I upgrade beyond the 2.4 ghz . Have there been any updates? I’m on Wi-Fi in a Small town in Southern Indiana I can’t believe I’ve out grown a wireless connection any longer. Sorry but I’m exhausted from excuses.

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    Jamie Bennett

    Hi Dawn,

    I now understand your question. The Star Printer is not compatible with 5gHz networks. The older hardware doesn't support it. Thanks for explaining your situation better, but the Star Printer is only compatible with 2.4 gHz networks. Your router should be able to run 2.4 gHz and 5 gHz at the same time. To solve this problem, you will need to call your internet provider. 

    Thanks,

    Jamie

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    Dawn Niemann

    Thank you , I’ll let you know if they can help me. 

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