Redeem Package or Membership Visits from the Calendar – Vagaro Support

You can redeem a customer's membership or package visit directly from the Calendar by charging a deposit, marking an appointment as a show or no-show, or marking an attendee's class session as a show, checked-in, or no-show. A class also can be redeemed when a customer checks in on the Check-In App. A package or membership visit will only be used if you want to charge the customer a cancellation or no-show fee. You can update your Taxes & Checkout settings to use up a visit when a customer no-shows.

Keep the following in mind when redeeming services and classes:

The system will always deduct a package visit first if there is also a redeemable membership visit.
A membership visit will only be deducted if it provides a 100% discount on the service or class.
The system will only deduct one visit at a time if you simultaneously mark multiple appointments or class sessions as a no-show.
The package closest to its expiration date will be redeemed first. If the package doesn't expire, it will deduct a visit from the package with the lowest visit balance.

Prerequisites: Your customer must have at least one package or membership that redeems the appointment or class session.

Redeem a Visit for an Appointment

Use a package or membership visit to redeem a customer's service appointment.

On the Vagaro Pro App

To redeem package or membership visits:

Go to the Calendar screen.
Find the appointment, then select it.
Select the Change Status menu, then select Show, Cancel, or No-Show.
If you marked the appointment as cancelled or no-show, charge a 100% cancellation or no-show fee and use the visit to pay for it.

On a Computer

To redeem package or membership visits:

Go to the Calendar screen.
Find the appointment, then select it.
Hover over the Change Status menu, then select Show, Cancel, or No-Show.
If you marked the appointment as cancelled or no-show, charge a 100% cancellation or no-show fee and use the visit to pay for it.

Redeem a Visit for a Class Session

Use a package or membership visit to redeem a customer's class session.

On the Vagaro Pro App

To redeem package or membership visits:

Go to the Calendar screen.
Select the class session on the calendar to open its details, then select the session name in the menu.

The Attendee list will appear.
Select the attendee, then select Show, Check-in, Cancel, or No-Show.
If you marked the appointment as cancelled or no-show, charge a 100% cancellation or no-show fee and use the visit to pay for it.

On a Computer

To redeem package or membership visits:

Go to the Calendar screen.
Select the class session on the calendar to open its details, then select Edit.
Select the Action menu for the attendee to be changed, then select Show, Check-in, Cancel, or No-Show.
If you marked the appointment as cancelled or no-show, charge a 100% cancellation or no-show fee and use the visit to pay for it.