If your customer doesn't show up to their appointment with notice, you can mark their appointment(s) for the day as no-show and charge a fee to their credit card. Marking a customer's appointment as a no-show will be recorded in the customer's profile.
Prerequisites: This feature requires a scheduled appointment on the Calendar. Credit Card Processing and Online Shopping Cart are also recommended when charging no-show fees.
When a customer doesn't show up to their appointment with notice, you can mark their appointment as a no-show.
To mark an appointment as no-show:
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Go to the Calendar.
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Find the appointment, then select it.
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Select the Change Status list, then select No-Show. A popup will be displayed.
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If the customer has multiple appointments scheduled for the day, either mark the single appointment or multiple appointments as a no-show.
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Enter an optional message to your customer about the cancellation, then toggle Notify Customer to ensure your customer is notified via text and email.
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Charge an optional No-Show Fee.
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Select No-Show Appointment or Charge Fee
If you charged a no-show fee, a popup will display confirming that the fee was charged. A receipt will be sent to the customer's email.
To mark an appointment as a no-show:
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Go to the Calendar.
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Find the appointment, then select it.
-
Select the Change Status list, then select No-Show. A popup will be displayed.
-
If the customer has multiple appointments scheduled for the day, either mark the single appointment or multiple appointments as a no-show.
-
Enter an optional message to your customer about the no-show, then select Notify Customer to ensure your customer is notified via text and email.
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Charge an optional No-Show Fee.
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Select No-Show Appointment or Charge No-Show Fee.
If you charged a no-show fee, a popup will display confirming that the fee was charged. A receipt will be sent to the customer's email.
If a customer doesn't show up for their appointment, you can manually charge a no-show fee from the Calendar. If you have Credit Card Processing and Online Shopping Cart turned on, you can require a customer to save a card on file before they book their appointment. This card can then be charged when making an appointment as a no-show from the Calendar.
Tip
If the customer has prepaid for the appointment, put down a deposit, or marked multiple appointments as no-show, you can't charge a no-show fee.
No-show fees & Cancellation Fees are at risk of being charged back by the customer. To prevent chargebacks, we recommend charging a deposit before the service or having a clearly stated cancellation and no-show policy.
To mark an appointment as no-show:
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Go to the Calendar.
-
Find the appointment, then select it.
-
Select the Change Status list, then select No-Show. A popup will be displayed.
-
If the customer has multiple appointments scheduled for the day, either mark the single appointment or multiple appointments as a no-show.
-
Enter an optional message to your customer about the cancellation, then toggle Notify Customer to ensure your customer is notified via text and email.
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Under No Show Fee, enter a no-show fee:
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Enter the No-Show Fee to be charged, or choose a percentage of the total (Fee %).
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Select Please select a payment method, then choose a payment method, like an invoice, credit card on file, gift card, or Use Checkout Screen.
Tip
You can deduct one of the customer's membership or package visits by going to Checkout.
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If you go to Checkout, use another payment method and check the customer out. The system will redirect you to the Calendar and will mark the customer's appointment as a no-show.
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Select Charge Fee
A popup will display, confirming that the fee was charged. A receipt will be sent to the customer's email.
To mark an appointment as a no-show:
-
Go to the Calendar.
-
Find the appointment, then select it.
-
Select the Change Status list, then select No-Show. A popup will be displayed.
-
If the customer has multiple appointments scheduled for the day, either mark the single appointment or multiple appointments as a no-show.
-
Enter an optional message to your customer about the no-show, then select Notify Customer to ensure your customer is notified via text and email.
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Enter a no-show fee:
Note
If the customer has prepaid for the appointment, put down a deposit, or marked multiple appointments as no-show, you can't charge a no-show fee.
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Enter the No-Show Fee to be charged.
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Choose a payment method, like an invoice, credit card on file, package/membership visit, or gift card, or use a different payment method at Checkout. If you go to the Checkout screen, use another payment method and check the customer out. The system will redirect you to the Calendar and will mark the customer's appointment as a no-show.
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Select Charge No-Show Fee.
A popup will display, confirming that the fee was charged. A receipt will be sent to the customer's email.
Comments
4 comments
how do we charge the client for no-show fee?
Please see this support article for how to set up deposits and no-show fees:
https://support.vagaro.com/hc/en-us/articles/1260805901229
How can we remove or reset a No show from a customers profile?
Hi India,
To remove a no-show from a customer's profile, you'll need to go to their Appointment History in their profile, filter “All Statuses” to No Show, find the no-showed appointment, and then mark it as “Service Completed.”
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