The process to cancel or pause your Vagaro subscription is the same but only the business account owner can do so. If your business has multiple locations, those accounts will still remain active. Pausing or putting your Vagaro subscription on hold still requires you to cancel your account and reactivate it again when you're ready to continue your business.
Before you cancel your account, we recommend you export or print your sales data and customer list for your business records. All merchant accounts associated with your business will also be closed unless they are used at another Vagaro business to process transactions there.
Important
Logging in again to your account will reactivate it. Accounts that were closed due to non-payment will be billed immediately, along with a $5 US/CA/AU (£5 GBP) late fee.
After your account has been closed, you will be logged out, and you will receive an email to confirm the cancellation.
To cancel your Vagaro subscription:
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Go to the Cancel Vagaro Account screen.
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On a Phone: Go to More > Settings, and then under the Business heading, select Cancel My Account.
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Web Version: Select your profile image (or initials) at the top of the screen, and then select Cancel Subscription.
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On a Tablet, Pay Desk, or PayPro: Select your profile image (or initials) at the top of the screen, and then select Cancel Subscription.
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In the Cancel Vagaro Account screen, provide the following information:
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Select the reasons why you are cancelling your Vagaro subscription.
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Enter any feedback about your Vagaro experience and suggestions you'd like to share with us.
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Carefully read the cancellation policy, then select I agree to the cancellation policy.
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Select Cancel Vagaro Account to confirm that you want to cancel.
For your own records, you should export your reports before you cancel your Vagaro subscription. Saving your Vagaro reports requires that you run each one individually, then export the data to a PDF or Excel file or print it out. If you forget to export your reports before you close your Vagaro account, you will have to log in to reactivate your account, retrieve them, and then deactivate your account again.
To export your reports:
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Go to → , then select a report.
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Optionally, select the Filter
button and choose your filters to refine the report, then select Run Report.
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Select the Action
button to save your report:
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Print: Print your report if your device is connected to a printer.
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Export PDF or Export Excel: Save the report to a PDF or Excel file.
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Repeat steps 1 to 4 to export any additional reports you want to keep.
To export your reports:
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In the top menu, select Reports, then select the report in the side menu.
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Optionally, select any filters to refine the report, then select Run Report.
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Optionally, sort the information by selecting the column headers at the top of the report.
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At the bottom of the screen, select how you want to save your report.
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Print: Get a hard copy of the report.
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Export: Save the report to an Excel or PDF file (web version only).
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Repeat steps 1 to 4 to export any additional reports you want to keep.
Save your customer list to keep their information handy when you start your next business or open a new account.
To export your customer list:
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Go to → → .
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Select Run Report.
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Optionally, sort the information by selecting the column headers at the top of the report.
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At the bottom of the screen, select how you want to save your report.
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Print: Get a hard copy of the report.
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Export: Save the report to an Excel or PDF file (web version only).
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