Cancel or Pause Your Vagaro Subscription – Vagaro Support

Only the business account owner can cancel or pause a Vagaro subscription. If you have multiple locations, those accounts will remain active. To pause your subscription, you’ll need to cancel your account and reactivate it when you’re ready to resume.

Before you cancel your account, we recommend exporting or printing your sales data and customer list from your business records. All merchant accounts associated with your business will also be closed unless they are used at another Vagaro business.

Cancel Your Vagaro Subscription

After your account is closed, you will be logged out and will receive an email confirming the cancellation.

To cancel your Vagaro subscription:

Go to Manage Subscription:
- Phone: Select More → Settings → Manage Subscription.
- Computer, Tablet, Pay Desk, or PayPro: Select Settings → Manage Subscription.
Scroll down to Cancel Subscription, then select Cancel My Vagaro Subscription.
Provide the following information, then cancel:
1. Select the reasons why you are cancelling your Vagaro subscription.
2. Enter any feedback or suggestions you'd like to share with us.
Carefully read the cancellation policy, select I agree to the cancellation policy, and then select Cancel Vagaro Account.
Select Cancel Subscription to confirm.

Note

When reactivating your account, keep the following in mind:

Accounts that have been deactivated due to non-payment will be charged for the outstanding balance as soon as you reactivate, along with a $5 US/CA/AU (£5 GBP) late fee. You'll have a chance to review the outstanding balance, verify your billing address, and select the payment method before you can restart your subscription.
If your account was not closed due to non-payment and has been closed then reactivated, you will be charged for your subscription again.

Export Your Reports (optional)

For your records, you should export your reports before canceling your Vagaro subscription. Saving your Vagaro reports requires that you run each one individually, then export the data to a PDF or Excel file or print it out. If you forget to export your reports before closing your Vagaro account, you will have to log in to reactivate your account, retrieve them, and then deactivate it again.

On a Phone

To export your reports:

Select More → Reports, then select a report.
Optionally, select the Filter button and choose your filters to refine the report, then select Run Report.
Select the Action button to save your report:
- Print: Print your report if your device is connected to a printer.
- Export PDF or Export Excel: Save the report to a PDF or Excel file.
Repeat steps 1 to 4 to export any additional reports you want to keep.

On a Computer, Tablet, Pay Desk, or PayPro

To export your reports:

Select Reports , then choose a report in the side menu.
Optionally, select any filters to refine the report, then select Run Report.
Optionally, sort the information by selecting the column headers at the top of the report.
At the bottom of the screen, select how you want to save your report.
- Print : Get a hard copy of the report.
- Export : Save the report to an Excel or PDF file (web version only).
Repeat steps 1 to 4 to export any additional reports you want to keep.

Export Your Customer List (optional)

Save your customer list to keep their information handy when you start your next business or open a new account.

On a Phone

To export your customer list:

Select More → Reports → Customers.
Select Run Report
Select the Action button to save your report:
- Print: Print your report if your device is connected to a printer.
- Export PDF or Export Excel: Save the report to a PDF or Excel file.

On a Computer, Tablet, Pay Desk, or PayPro

To export your customer list:

Select Reports → Customers.
Select Run Report.
Optionally, sort the information by selecting the column headers at the top of the report.
At the bottom of the screen, select how you want to save your report.
- Print : Get a hard copy of the report.
- Export : Save the report to an Excel or PDF file (web version only).