Keep your EMV reader secure and working properly by installing the latest firmware updates. Updating ensures your device stays compatible with Vagaro and continues processing payments without issues.
Prerequisites: This feature is available for all Vagaro businesses.
Firmware updates keep your EMV reader compatible and current with new security updates.
Prerequisites: This feature requires that your credit card (EMV) reader has been paired with your Vagaro account in the Vagaro Pro app or on the Web.
Note
Make sure to update your app to the latest version from the Apple or Google Play stores.
To update your credit card reader in the Vagaro Pro app:
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Open the Vagaro Pro app and log in, then select More
→ .
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Select an EMV reader assigned to your business and connect it. If you haven't paired a reader yet, see here.
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If a firmware update is required, the Install Now button will appear. Select Install Now.
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You'll be able to see the progress of the installation. Once installed, reconnect to your credit card reader.
Updating the credit card reader on the web is performed on a computer using the Vagaro Pro utility.
To update your credit card reader with the Vagaro Pro utility:
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Plug your credit card reader into your computer.
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Open the Vagaro Pro utility.
On Windows
On Mac
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Go to the Checkout
screen.
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When the New Firmware Available pop-up appears, select Ready to Install.
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You'll be able to see the progress of the installation. Once installed, reconnect to your credit card reader.
Additional tips to try if you're having trouble installing the update:
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Reset the EMV reader to factory settings by turning on the reader and sticking a paper clip into the pinhole next to the reader's charging port for 10 seconds.
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Unpair your reader with the current device, pair it with another device, and then try to install the update.
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On the Vagaro Pro App:
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Make sure that Vagaro Pro is up-to-date.
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In the Checkout screen, select the Checkout button again to clear the shopping cart, and then try installing again.
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Unpair the reader from your phone or tablet, connect it (via USB cable) to Vagaro on your computer, and try again.
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On a Computer:
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Quit and reopen the Vagaro Pro utility and try again.
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In the Checkout screen, select the browser's Refresh button, and then try again.
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If you are using a dock for the EMV reader, remove the dock, connect the EMV reader directly to your computer, and try again.
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Unpair the reader from the computer, pair the reader with a mobile device (phone or tablet), and try to install the update.
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