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Troubleshoot Vagaro Pro Utility and Credit Card Reader Updates

Vagaro Support
Vagaro Support
• Updated

Additional tips to try if you're having trouble installing the update:

  • Reset the EMV reader to factory settings by turning on the reader and sticking a paper clip into the pinhole next to the reader's charging port for 10 seconds.

  • Unpair your reader with the current device, pair it with another device, and then try to install the update.

  • On the Vagaro Pro App:

    • Make sure that Vagaro Pro is up-to-date.

    • In the Checkout screen, select the Checkout button again to clear the shopping cart, and then try installing again.

    • Unpair the reader from your phone or tablet, connect it (via USB cable) to Vagaro on your computer, and try again.

  • On a Computer:

    • Quit and reopen the Vagaro Pro utility and try again.

    • In the Checkout screen, select the browser's Refresh button, and then try again.

    • If you are using a dock for the EMV reader, remove the dock, connect the EMV reader directly to your computer, and try again.

    • Unpair the reader from the computer, pair the reader with a mobile device (phone or tablet), and try to install the update.

Comments

6 comments

Date Votes
  • Ramona Stelzer

    Quick question: Does tap-to-pay also work on iOS?

    I was able to download the new firmware and was able to perform a 'tap-to-pay' payment on my Mac when connecting the EMV card reader with a USB cable. 'Tap-to-pay' doesn't work when I'm trying to check out a customer on my iOS devices (iPhone or iPad).

    0
  • Miranda B

    Hi Ramona,

    Please try deleting and reinstalling the Vagaro Pro app from your iPhone and iPad. Once you reinstall the app, you should be able to accept tap-to-pay payments easily. If this doesn't solve the problem, please contact our Support Team at sales.vagaro.com/contact for assistance.

    Thank you!

    0
  • Lisa Johnson

    Hello. How do I plug my reader into my iPad?

    0
  • Vagaro Support

    Hi Lisa: please see this support article for connecting the EMV to a mobile device: https://support.vagaro.com/hc/en-us/articles/360009864013-How-to-Use-the-EMV-Reader-on-a-Mobile-Device.

    If that doesn't solve it for you, enter a support request (email support@vagaro.com).

    0
  • Kelly Villegas

    I can't seem to connect my EMV Reader to my phone.

    0
  • Vagaro Support

    Hi Kelly: See my response to Lisa, above. Check the article about connecting to a mobile device. The Firmware version of the reader could be an issue, so be sure to look over that last section about updating the firmware.

    And...If that doesn't solve it for you, enter a support request (email support@vagaro.com).

    0

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