Run the Employee Rebooking Performance Report – Vagaro Support

The Rebooking report shows how many services or classes were booked and how many were rebooked on the Calendar or at Checkout during the selected timeframe.

The report includes the following columns:

Employee: The employee's name.
Booked: The appointments booked with the employee in the date range, not counting rebookings.
Rebooked: The number and percentage of appointments the employee rebooked at Checkout or on the Calendar.

Prerequisites: This feature is available for all Vagaro businesses.

On a Phone

On the phone, the Rebooking report shows the data in a separate card for each employee.

To run the Rebooking report:

Select More → Reports → Rebooking.
At the top of the screen, select the Date Range to report on. The report updates automatically each time you change the date range.
Optionally, in the top-right corner, select Filters , set any of the following filters, and then select Run Report.
- Employees: Show data for all employees or a specific set of employees.
- Customers: Show data for all or a specific set of customers.
- Business Location: If your business has multiple locations, show data for all locations or a specific set of locations. This option is available only if the Multi-Location Reports Access Level is set to View.
- Sort By: Reorder the report.
Optionally, in the top-right corner, select Action , then:
- Select Star or Remove Star to bookmark or unbookmark.
- Select Print to get a hard copy of the report.
- Select Export PDF or Export Excel to download this report.

The Rebooking report shows how often an employee is booked and rebooked in a table.

To run the Rebooking report:

Select Reports → Rebooking.
Optionally, in the top-right corner, select Filters , set any of the following filters, and then select Run Report.
- Date Range: Show a specific time range.
- Employees: Show data for all employees or a specific set of employees.
- Customers: Show data for all or a specific set of customers.
- Business Location: If your business has multiple locations, show data for all locations or a specific set of locations. This option is available only if the Multi-Location Reports Access Level is set to View.
Optionally, in the top-right corner, select Filters , set any of the following filters, and then select Run Report.
- Date Range: Show a specific time range.
- Employees: Show data for all employees or a specific set of employees.
- Customers: Show data for all or a specific set of customers.
- Business Location: If your business has multiple locations, show data for all locations or a specific set of locations. This option is available only if the Multi-Location Reports Access Level is set to View.
Optionally, sort, print, or export the report:
- Select a column header to sort the report.
- Select Print to get a hard copy of the report.
- Select Export to save the report to an Excel or PDF file (computer version only).

2 comments

Jenny

March 12, 2025 05:14
On the rebooking report, what does the % refer to? I see the number of appointments booked and then a percentage. What is that referring to? And then on the rebooking number, the percentage is derived from what? It does not appear to be the percentage of the initial appointments that rebooked bc the math is wrong.
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Jamie B

March 13, 2025 16:54 Edited
Hi Jenny. The two percentages represent the percentage booked vs. rebooked. Example: Brian has eight booked and two rebooked appointments, so his percentages are 80% and 20%, respectively.
The rebooked number is calculated by the number of times you or the customer hit “Rebook” after completing an appointment.
Thanks, Jamie
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