Employees receive their commission based on the commission rate you've set up for them for the service or class; however, if a customer is charged a cancellation or no-show fee, your employee will still receive a commission for the cancellation fee.
Tip
Make sure your business has a clear cancellation policy to protect your business and reduce disputes and chargebacks. To discourage no-shows and cancellations, you can also charge a deposit when customers book in-house or online, or require your customers to sign a form acknowledging that they understand and accept your policy before they book with you.
For example, if the cancellation or no-show fee is $25.00:
|
Cost of Service or Class |
Normal Commission |
Cancellation Fee Commission |
Reason |
|---|---|---|---|
|
$100 |
$10 |
The employee will receive $2.50. |
The $10 commission is 10% of the $100 service or class. Vagaro uses the percentage of the cancellation or no-show fee to calculate the new commission. |
|
$100 |
$30 |
The employee will receive $7.50. |
The $30 commission is 30% of the $100 service or class. Vagaro uses the percentage of the cancellation or no-show fee to calculate the new commission. |
|
$100 |
50% |
The employee will receive $12.50. |
$12.50 is 50% of the $25.00 cancellation fee or no-show fee. |
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