Write Your Business Policies – Vagaro Support

Stay transparent with your customers by creating a variety of policies for your business. With Vagaro, you can easily document your business's policies and display them throughout the customer booking/cancellation experience. These policies can help address customer complaints, authorize cancellation/no-show fees, and set expectations for refunds.

Prerequisites: This feature is available for all Vagaro businesses.

Write Your Cancellation Policies

Cancellation policies help protect both the business and service provider and their customers. Your business will have a documented plan of action if someone cancels, and the customer will be made aware of what penalties they'll face when they cancel. This can set clear expectations for the customer and help protect your business from chargebacks, as the cancellation policy is an essential piece of documentation when disputing a chargeback.

To write your policies:

Go to Online Appointment Rules:
- Phone: Select More → Settings → Online Appointment Rules.
- Computer, Tablet, Pay Desk, or PayPro: Select Settings → Online Appointment Rules.
Scroll to Appointment Cancellation Policy.
Under Appointment Cancellation Policy and/or Class Cancellation Policy, enter your business's policy.
Select Save.

Your cancellation policies appear every time a customer books online and in the About tab on your Vagaro Listing Page.

Note

You can also view and modify your Cancellation Policies from the following pages:

Write Your Refund Policy

Your refund policy solidifies whether your business allows refunds and under what conditions. A clear refund policy is important for all businesses because it can help prevent chargebacks and other disputes.

To write your refund policy:

Go to Online Appointment Rules:
- Phone: Select More → Settings → Online Appointment Rules.
- Computer, Tablet, Pay Desk, or PayPro: Select Settings → Online Appointment Rules.
Scroll down to the Cancellation section, toggle on Customers Can Cancel Appointments, and choose how many Hours before appointment you want to allow the customer to cancel.
Enter your business's Refund Policy.
Select Save.

Note

You can also view and modify your refund policies in the Online Shopping Cart.