Set Up Contactless Check-In – Vagaro Support

Vagaro offers both contactless check-in and checkout to minimize the time customers spend checking in and out so you can spend more time with clients and taking care of your business.

Contactless check-in allows your customers to check in for their appointments when they're near or at your facility to reduce contact points and crowding in your waiting room and at your front desk. When a customer arrives for their appointment, they will use the Vagaro customer app to check-in, which will send a notification to the service provider that they've arrived. The customer can then wait in their car or nearby until you send a notification that you're ready to see them.

You can also offer contactless checkout so your customers to can use their own phone at checkout to sign their transactions and enter a tip using their own device without using your payment hardware.

Prerequisites: This feature is available for all Vagaro businesses. Customers will need the Vagaro customer app to notify you about their arrival and to be notified that you're ready to begin their service.

Enable Contactless Check-In

Go to Contactless Features.
- On a Phone: Open the Vagaro Pro App, then go to More → Settings → Business → Contactless Features.
- On the Web, Tablet, Pay Desk, or PayPro: Go to Settings → Business+Contactless Features.
Under Contactless Highlights, explain how your business uses contactless check-in and checkout. This description will also appear on your Vagaro Listing Page under your business description.
Toggle on Contactless Check-in and/or Contactless Checkout
Select Save.

Notify Customers to Begin Their Appointment

When a customer has checked in on their device, the Checked In icon will appear on their appointment on the calendar. Changing their status to "Ready to Start Service" will send a text, email, and/or push notification to the customer, depending on their notification settings, letting them know that it's time for their appointment to begin and that they can enter your business.

To notify customers that you're ready to begin their appointment:

On the Calendar, select the customer's appointment.
Select Change Status, then select Ready to Start Service.