To see why customers are not getting email and text notifications or reminders, follow the steps below:
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Make sure notifications and reminders are turned on in your settings
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Make sure the client has a valid email and phone number
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Ensure that the notifications and reminders options are enabled in the client's profile
Remember, if customers book an appointment, class, or workshop from the online booking page, they will not receive a text notification. But they will see a message on the screen confirming that the appointment was booked.
The client will receive a notification if you book an appointment on the calendar from the Vagaro account.
Also, note that customers can only reply to email notifications. They can't respond to automated text messages because they come from a short code number, 89885.
In this article, we will go over:
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Click Settings and then click Email & Text Marketing under Booking.
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Turn on the options to allow customers to receive the following notifications: Appointment Details, Confirmation Requests, and Appointment Reminders.
You can also turn on HIPAA Compliant Notifications (does not show the service name), add a message to include in appointment emails, and toggle sending notifications to the Business and Employees on or off.
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Click Save to finish.
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Click Customers and then select a customer.
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Click Edit Profile.
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Enter the customer's email address to receive email notifications. Enter the customer's mobile number in the Mobile Phone field so they can receive text notifications. The customer must have a valid 10-digit number. Also, do not enter a "1" in front of the number.
Remember, cell phone numbers cannot have special characters and must only be 10 digits (EX: 8009190157)
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Click the drop-down list under Appointment Reminders. Then check or uncheck Email, SMS/Text, and Push Notification.
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Click Update to finish.
T-Mobile customers who are not receiving text messages from Vagaro likely have the Message Blocking feature set on their accounts.
Message Blocking is a service that allows you to block messages to and from your phone. Thus, you can block incoming and outgoing text messages (SMS), picture messages (MMS), Instant Messages (IM), and emails.
Click on the following link, if this is the case, to receive text messages from Vagaro: https://www.t-mobile.com/support/plans-features/message-blocking.
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