To give customers points for leaving reviews on your Vagaro booking page, follow these steps:
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Navigate to → → .
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Enter the number of points you want to reward customers for leaving reviews on your website or booking page.
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Click Save to finish.
Give Customers Points for Reviews
Comments
5 comments
That still doesn't work it's not calculating on the customer management screen. I have a client who has given 3 reviews and still has no points at all.
BEWARE!! I turned on this feature to give back my customers. This feature doesn’t give you a start date for the rewards. One of my customers was able to leave 32 reviews in ONE session. She hasn’t been in the shop for 4 months. She then booked 3 free services. She of course is upset and I had to negotiate with her because she has the power to leave me 32 negative reviews. I searched all over the internet and Vagaro support. I did not find any information on this topic. My guess is customers are allowed to leave reviews for past services. I was under the impression that only one review was allowed per profile and a customer could update the review if needed. This isn’t the case , it seems customers can leave a review per service. That makes no sense.
Hi Olga,
Thanks for bringing this to our attention. Here is a feature request that you can vote for. If you have any more questions or if the issue persists, please reach out.
Thanks,
Jamie
When do the customers receive points? This isn't working automatically for us.
Fabiane: I looked at your business's account and can see customers who left reviews in the past few days that have had the points for review applied to their points balances. I can't tell if that's been done manually.
I just tested on my system and can see that the points for a review are posted to the customer's account immediately. Please contact Support if this isn't working correctly for you.
Best,
Donna
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