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Give Customers Points for Reviews

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Donna J
  • Updated
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To give customers points for leaving reviews on your Vagaro booking page, follow these steps:

  1. Navigate to Settings → Things We Sell → Taxes & Checkout.

    settings_tws_tax_chkout_2x.png

  2. Enter the number of points you want to reward customers for leaving reviews on your website or booking page.

    enter_points_save.png

  3. Click Save to finish.

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3 comments

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  • Avatar
    Tiffany J.

    That still doesn't work it's not calculating on the customer management screen. I have a    client who has given 3 reviews and still has no points at all.

     

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    Olga Moreno
    • Edited

    BEWARE!! I turned on this feature to give back my customers. This feature doesn’t give you a start date for the rewards. One of my customers was able to leave 32 reviews in ONE session. She hasn’t been in the shop for 4 months. She then booked 3 free services. She of course is upset and I had to negotiate with her because she has the power to leave me 32 negative reviews. I searched all over the internet and Vagaro support. I did not find any information     on this topic. My guess is customers are allowed to leave reviews for past services. I was under the impression that only one review was allowed per profile and a customer could update the review if needed. This isn’t the case , it seems customers can leave a review per service. That makes no sense. 

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    Jamie Bennett
    • Edited

    Hi Olga,

    Thanks for bringing this to our attention. Here is a feature request that you can vote for. If you have any more questions or if the issue persists, please reach out.

    Thanks,

    Jamie

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