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Give Customers Points for Reviews

Comments

5 comments

  • Avatar
    Tiffany J.

    That still doesn't work it's not calculating on the customer management screen. I have a    client who has given 3 reviews and still has no points at all.

     

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    Olga M

    BEWARE!! I turned on this feature to give back my customers. This feature doesn’t give you a start date for the rewards. One of my customers was able to leave 32 reviews in ONE session. She hasn’t been in the shop for 4 months. She then booked 3 free services. She of course is upset and I had to negotiate with her because she has the power to leave me 32 negative reviews. I searched all over the internet and Vagaro support. I did not find any information     on this topic. My guess is customers are allowed to leave reviews for past services. I was under the impression that only one review was allowed per profile and a customer could update the review if needed. This isn’t the case , it seems customers can leave a review per service. That makes no sense. 

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  • Avatar
    Jamie Bennett

    Hi Olga,

    Thanks for bringing this to our attention. Here is a feature request that you can vote for. If you have any more questions or if the issue persists, please reach out.

    Thanks,

    Jamie

    0
  • Avatar
    Fabiane Pavezzi

    When do the customers receive points? This isn't working automatically for us. 

    0
  • Avatar
    Donna J

    Fabiane: I looked at your business's account and can see customers who left reviews in the past few days that have had the points for review applied to their points balances. I can't tell if that's been done manually.

    I just tested on my system and can see that the points for a review are posted to the customer's account immediately. Please contact Support if this isn't working correctly for you.

    Best,

    Donna

    0

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