Give Customers Points for Reviews

• 

  Tiffany J.

  • March 23, 2018 17:56

  That still doesn't work it's not calculating on the customer management screen. I have a    client who has given 3 reviews and still has no points at all.

   

  1
• 

  Olga Moreno

  • September 05, 2022 05:29
  • Edited

  BEWARE!! I turned on this feature to give back my customers. This feature doesn’t give you a start date for the rewards. One of my customers was able to leave 32 reviews in ONE session. She hasn’t been in the shop for 4 months. She then booked 3 free services. She of course is upset and I had to negotiate with her because she has the power to leave me 32 negative reviews. I searched all over the internet and Vagaro support. I did not find any information     on this topic. My guess is customers are allowed to leave reviews for past services. I was under the impression that only one review was allowed per profile and a customer could update the review if needed. This isn’t the case , it seems customers can leave a review per service. That makes no sense. 

  1
• 

  Jamie Bennett

  • September 06, 2022 17:05
  • Edited

  Hi Olga,

  Thanks for bringing this to our attention. Here is a feature request that you can vote for. If you have any more questions or if the issue persists, please reach out.

  Thanks,

  Jamie

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• 

  Fabiane Pavezzi

  • February 17, 2023 16:27

  When do the customers receive points? This isn't working automatically for us. 

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• 

  Donna J

  • February 17, 2023 17:32

  Fabiane: I looked at your business's account and can see customers who left reviews in the past few days that have had the points for review applied to their points balances. I can't tell if that's been done manually.

  I just tested on my system and can see that the points for a review are posted to the customer's account immediately. Please contact Support if this isn't working correctly for you.

  Best,

  Donna

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