When customers have collected a specific point total that you've set by purchasing items at your business, referring customers, or submitting reviews, they can use those points to get desired items for free.
Optionally, you can let customers redeem partial points if they don't have enough to cover the full amount, and they can pay the remainder with an alternative cash payment. Vagaro automatically calculates the percentage of missing points and then shows how much money is still owed based on the cost of the service.
Note
Customers can earn points for service bundles, memberships, and packages, but they cannot redeem points to purchase them. Points cannot be earned or redeemed for Daily Deals.
Prerequisites: Ensure you've assigned point values to your services, classes, and products in your menu.
To redeem an item at checkout:
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Go to Checkout or check out an appointment from the Calendar. The customer's point total is displayed at the top of the screen, if they have any. You can edit their point balance if needed.
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If you haven't already, add a redeemable item to the cart. The item will automatically be redeemed if the customer has enough points.
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Optionally, if the customer wants to redeem another item or doesn't want to use their points:
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Go to the Shopping Cart.
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Select the item to be modified.
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Toggle off Use Points.
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Optionally, select the new item to be redeemed, toggle on Use Points, and then select Save.
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Return to the Checkout screen, take payment for other items in the cart, then select Checkout.
Selecting a customer on the Checkout screen will show the
To redeem an item at checkout:
-
Go to Checkout or check out an appointment from the Calendar. The customer's point total is displayed at the top of the screen, if they have any. You can edit their point balance if needed.
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If you haven't already, add an item, like a product or service, to the cart. The item will automatically be redeemed if the customer has enough points, and the box under Use Pts will be checked.
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Optionally, if the customer wants to redeem another item or doesn't want to use their points:
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Turn off Use Pts for the redeemed item.
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Turn on Use Pts for the other item.
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If applicable, take payment for other items in the cart, then select Checkout.
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