Appointment and reminder notifications are helpful for customers to keep them updated and on time for their new, upcoming, and next appointments. If your customers aren't receiving notifications and reminders about their appointments, check that their contact information is correct and that settings to allow notifications are enabled.
For security purposes, businesses cannot update your profile information if you are a customer of more than one Vagaro business. You are considered a customer if you either had an appointment or purchased something with a business. Only you will be able to change your First Name, Last Name, Mobile Phone, Day Phone, Night Phone, and Email in the Vagaro app or by logging into Vagaro.com.
Important
If customers book an appointment, class, or workshop from the Vagaro Listing Page, they will not receive a text notification; they will only see a confirmation message on the screen that their appointment was booked.
Prerequisites: This feature is available for all Vagaro businesses.
If a customer isn't receiving text notifications, check the following settings:
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Check your Email & Text Notifications business settings.
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Vagaro Pro App: Go to → → → .
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Web Version: Go to → → .
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Make sure your Notifications are enabled:
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Appointment Detail: Toggle this switch on for customers to receive a notification whenever they book an appointment.
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Confirmation Request: Toggle this switch on for customers to receive a notification to confirm their appointments before an appointment. Also enter how many hours before an appointment that the notification is to be sent.
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Appointment Reminder: Toggle this switch on for customers to receive a notification to remind them about their upcoming appointments. Also enter how many hours before an appointment that the notification is to be sent.
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Select Save.
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In their Customer Profile, ensure their Mobile Phone is correct and that their account allows text notifications.
Note
For security purposes, only customers can update their profile if they are a customer of more than one Vagaro business. You'll have to ask them to use their Vagaro app or log in to Vagaro.com.
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Vagaro Pro App: At the bottom of the screen, select Customers, then search for and select the customer.
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Web Version: At the top of the screen, select Customers, then search for and select the customer.
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Edit the customer's profile.
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Under Appointment Reminders, and ensure that SMS Text is selected.
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Select Save.
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Ask them to send START in a text message to 89885 to opt back into text messages sent from Vagaro.
Note
The customer can reply STOP at any time to opt out of text messages. Message and data rates may apply.
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Ask them to check if they blocked messages from 89885, which is the shortcode number that Vagaro uses to send text messages. If the number has been blocked, ask them to remove this number from their blocked senders list.
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If the customer still hasn't received any text reminders or notifications by their next appointment, contact Vagaro support.
If a customer isn't receiving email notifications, check the following settings:
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Check your Email & Text Notifications business settings.
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Vagaro Pro App: Go to → → → .
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Web Version: Go to → → .
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Make sure your Notifications are enabled:
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Appointment Detail: Toggle this switch on for customers to receive a notification whenever they book an appointment.
-
Confirmation Request: Toggle this switch on for customers to receive a notification to confirm their appointments before an appointment. Also enter how many hours before an appointment that the notification is to be sent.
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Appointment Reminder: Toggle this switch on for customers to receive a notification to remind them about their upcoming appointments. Also enter how many hours before an appointment that the notification is to be sent.
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Select Save.
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In their Customer Profile, ensure their email address is correct and that their account allows email notifications.
Note
For security purposes, only customers can update their profile if they are a customer of more than one Vagaro business. You'll have to ask them to use their Vagaro app or log in to Vagaro.com.
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Vagaro Pro App: At the bottom of the screen, select Customers, then search for and select the customer.
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Web Version: At the top of the screen, select Customers, then search for and select the customer.
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Edit the customer's profile.
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Under Appointment Reminders, ensure that Email is selected.
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Select Save.
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Ask the customer to check their spam folder for messages from Vagaro, then add support@vagaro.com and admin@vagaro.com to their safe senders list and address book.
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If the customer still hasn't received any email reminders or notifications by their next appointment, contact Vagaro support.
If a customer isn't receiving push notifications, check the following settings:
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Check your Email & Text Notifications business settings.
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Vagaro Pro App: Go to → → → .
-
Web Version: Go to → → .
-
Make sure your Notifications are enabled:
-
Appointment Detail: Toggle this switch on for customers to receive a notification whenever they book an appointment.
-
Confirmation Request: Toggle this switch on for customers to receive a notification to confirm their appointments before an appointment. Also enter how many hours before an appointment that the notification is to be sent.
-
Appointment Reminder: Toggle this switch on for customers to receive a notification to remind them about their upcoming appointments. Also enter how many hours before an appointment that the notification is to be sent.
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Select Save.
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Verify that their Customer Profile allows push notifications.
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Vagaro Pro App: At the bottom of the screen, select Customers, then search for and select the customer.
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Web Version: At the top of the screen, select Customers, then search for and select the customer.
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Edit the customer's profile.
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Under Appointment Reminders, ensure that Push Notification is selected.
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Select Save.
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Ask the customer to check that notifications for the Vagaro app are allowed. Additional settings will also display to select how and where the notifications will appear.
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On an iPhone: Go to the Settings screen, search for or select the Vagaro app, and ensure Allow Notifications is toggled on.
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On an Android device: Select and hold the Vagaro app, select the Info icon, and ensure Allow Notifications is toggled on.
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If the customer still hasn't received any push notifications or reminders by their next appointment, contact Vagaro support.
Comments
7 comments
No matter what settings I change on the back end customers no longer receive texts notifications when they book even if profile is set to do so. This is both on android and apple and all carriers. We have tried booking through Vagaro site as well as the app and both methods result in only an email notification unless I book for them and then they receive a text. I also receive text notifications when they book but they do not. This is very frustrating for us and our customers since we just switched to booking through Vagaro for appointments only.
All settings are set for notifications in both salon & customer profile. Nobody is receiving their appointment notifications today via tex or e-mail?
Hi Elizabeth,
I assigned a ticket to your comment so my team can investigate. Someone from support will contact you shortly.
Thanks,
Jamie
I haver had nothing but issues for months with reminder confirmation messages or even saving appointments. Some how it's deactivating push notifications? I even lost all hair formulas for April. When booking appointments clients usually receive the booking notification immediately, it has taken up to 10 minutes for some clients.This is becoming beyond frustrating. I see I am not the only one having these issues. I have reinstalled the app and it's always up to date. Please Help. I went through 100s of clients to make sure the push notification toggle was selected and over half had been untoggeled.
Hi Dawn,
I created a ticket based on your comment so our support team can assist you. An agent will contact you shortly.
Thank you,
Jamie
my customer is getting a reminder daily. She only wants a reminder the day before. How to I adjust to one reminder?
Hi Kris,
Could you go into a bit more detail on what kind of reminder your customer is receiving?
Thanks,
Jamie
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