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Customers Aren't Receiving Notifications and Reminders

Comments

5 comments

  • Avatar
    Dustin Giffing

    No matter what settings I change on the back end customers no longer receive texts notifications when they book even if profile is set to do so. This is both on android and apple and all carriers. We have tried booking through Vagaro site as well as the app and both methods result in only an email notification unless I book for them and then they receive a text. I also receive text notifications when they book but they do not. This is very frustrating for us and our customers since we just switched to booking through Vagaro for appointments only.

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  • Avatar
    Elizabeth

    All settings are set for notifications in both salon & customer profile.  Nobody is receiving their appointment notifications today via tex or e-mail?

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  • Avatar
    Jamie Bennett

    Hi Elizabeth,

    I assigned a ticket to your comment so my team can investigate. Someone from support will contact you shortly.

    Thanks,

    Jamie

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  • Avatar
    Dawn

    I haver had nothing but issues for months with reminder confirmation messages or even saving appointments. Some how it's deactivating push notifications? I even lost all hair formulas for April. When booking appointments clients usually receive the booking notification immediately, it has taken up to 10 minutes for some clients.This is becoming beyond frustrating. I see I am not the only one having these issues. I have reinstalled the app and it's always up to date. Please Help. I went through 100s of clients to make sure the push notification toggle was selected and over half had been untoggeled.

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  • Avatar
    Jamie Bennett

    Hi Dawn, 

    I created a ticket based on your comment so our support team can assist you. An agent will contact you shortly.

    Thank you,

    Jamie

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