Appointment and reminder notifications are helpful for service providers to keep them updated and on time for new, upcoming, and next appointments. If your employees aren't receiving notifications and reminders about their appointments, check that their contact information is correct and that settings to allow notifications are enabled.
Prerequisites: This feature is available for all Vagaro businesses.
If an employee isn't receiving text notifications, check the following settings:
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Check your Email & Text Notifications business settings.
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Vagaro Pro App: Go to → → → .
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Web Version: Go to → → .
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Scroll to the bottom of the screen, and make sure Send Notifications to Employee is toggled on.
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Select Save.
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In their Employee Profile, ensure their Mobile Phone is correct and that their account allows text notifications.
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On a Phone: Go to → → → .
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On the Web, Tablet, or Pay Desk: Go to → → , then select Profile.
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Make sure their Mobile Phone is correct.
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Scroll down to the Notifications section and ensure Text Notifications is toggled on.
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Select Save.
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Ask them to send START in a text message to 89885 to opt back into text messages sent from Vagaro.
Note
The employee can reply STOP at any time to opt out of text messages. Message and data rates may apply.
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Ask them to check if they blocked messages from 89885, which is the shortcode number that Vagaro uses to send text messages. If the number has been blocked, ask them to remove this number from their blocked senders list.
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If the employee still hasn't received any text reminders or notifications by their next appointment, contact Vagaro support.
If an employee isn't receiving email notifications, check the following settings:
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Check your Email & Text Notifications business settings.
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Vagaro Pro App: Go to → → → .
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Web Version: Go to → → .
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Scroll to the bottom of the screen, and make sure Send Notifications to Employee is toggled on.
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Select Save.
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In their Employee Profile, ensure their email address is correct and their account allows email notifications.
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Vagaro Pro App: Go to → → → .
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Web Version: Go to → → .
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Under the employee's profile picture, select Profile.
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Verify that the employee's Email and Confirm Email are correct.
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Scroll down to the Notifications section and verify that Email Notifications is toggled on.
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Select Save.
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Ask the employee to check their spam folder for any messages from Vagaro, then add support@vagaro.com and admin@vagaro.com to their safe senders list and address book.
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If the employee still hasn't received any email notifications or reminders by their next appointment, contact Vagaro support.
If an employee isn't receiving push notifications, check the following settings:
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Check your Email & Text Notifications business settings.
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Vagaro Pro App: Go to → → → .
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Web Version: Go to → → .
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Scroll to the bottom of the screen, and make sure Send Notifications to Employee is toggled on.
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Select Save.
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Verify that their Employee Profile allows push notifications.
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Vagaro Pro App: Go to → → → .
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Web Version: Go to → → .
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Under the employee's profile picture, select Profile.
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Scroll down to the Notifications section and verify that Push Notifications is toggled on.
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Select Save.
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Make sure notifications for the Vagaro Pro app are allowed. Additional settings will also display to select how and where the notifications will appear.
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On an iPhone: Go to the Settings screen, search for or select the Vagaro Pro app, and ensure Allow Notifications is toggled on.
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On an Android device: Select and hold the Vagaro Pro app, select the Info icon, and ensure Allow Notifications is toggled on.
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If the employee still hasn't received any push notifications or reminders by their next appointment, contact Vagaro support.
Comments
3 comments
Still not receiving notifications when a client is checked in
Hi Sara... I looked at your account and looked at the "Push Notification History" report (Reports > Messaging/Billing > Push Notification History) and saw that some notices are going out. Not all of your employees have Push Notifications allowed, but I don't know whether that's the issue.
I'm creating a support ticket for this issue, and you should hear from Vagaro support to help with this.
For clarity, who is ‘they’ in this statement: ‘Remember, if customers book an appointment, class, or workshop from the online booking page, they will not receive a text notification.’
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