When you set up your business profile for the first time, you entered your business information to operate in-house at one location. By offering mobile services, customers can book services to be performed outside of your business location, such as at your customer’s home (more commonly known as a house call).
Customers can book off-site appointments if they are within your service area. You can also send notifications to customers for when you have departed from the business location and when you have arrived. For service providers, Vagaro also provides on-screen directions directing them to the customer’s service location.
Mobile service appointments are identified on your calendar with a car icon:
Prerequisites: This feature is available for all Vagaro businesses.
To configure your business for mobile services:
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Go to Business Profile.
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On a Phone: Go to → → .
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On the Web, Tablet, or Pay Desk: Go to → .
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Under the Business Location heading, select whether you offer mobile services:
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Select I Go to My Customers if you only provide mobile services.
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Select Both if you offer services both in-house and off-site.
Note
If you select At My Business, it means you provide services only at your business location, and there will be no options or settings to offer mobile services when managing services or booking appointments.
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Enter your business’s Address where you provide in-house services. If you provide only mobile services, enter the registered address of your business; this address will be hidden on your Online Booking Page.
Tip
The map automatically shows the location you entered. If the location is wrong, select Fix Incorrect Map Marker to move the pin to where it should be, and then select Save Map Marker.
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If you selected I Go to My Customers or Both:
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Service Area Radius: Enter the number of miles around your business location where you will provide mobile services. A popup will appear for you to select the nearby cities that you will travel to for mobile services.
Note
If you change your business address, you will have to verify and update this list of cities.
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One-Way Driving Time: Enter the amount of time to block on your calendar before and after a mobile service to allow for travel time.
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Additional Travel Fee: Optionally, enter the additional charge required for you to perform a mobile service for a customer.
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Additional Points to Redeem: Optionally, enter the number of extra points that customers must redeem for a mobile service.
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Use Business Address for Navigation App Directions: (only for Both) Whether you want your customers' GPS navigation apps, such as Google Maps and Apple Maps, to use the specific business address you entered (instead of the map marker, if you moved the pin).
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Verify your Business Hours so that customers can book mobile services during your regular business hours. To quickly fill out your business hours, toggle on a day, set the Opens at and Closes at, and then select Copy to All. You can then toggle off the days your business is closed or modify the days when your opening hours differ.
Note
If you are the only employee of your business, your business hours are based on the hours you specified in your Employee Profile.
If you toggle Use Employee Working Hours, your business hours will be based on your employees’ working hours. For example, if one employee works on Mondays and Wednesdays from 8 AM to 2 PM, and another employee works Monday to Friday from 11 AM to 4 PM, then your opening hours would be Mondays to Fridays from 8 AM to 4 PM.
Note
This setting will not display if you have not created any employee profiles.
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Select Save.
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Update your service menu to designate which services can be performed off-site:
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Go to Service/Class Menu.
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On a Phone: Go to → → .
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On the Web, Tablet, or Pay Desk: Go to → .
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On the Service tab, select the service to be updated, and then toggle on Mobile Services.
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