If you sell gift cards, customers can redeem them on your booking page and at your business.
Prerequisites: This feature is available for all Vagaro businesses.
To redeem a gift card:
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Go to the Checkout
screen, or check out the customer directly from the Calendar.
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Select a customer and add items to their shopping cart.
Note
For existing appointments or classes, the customer is already selected and ready for checkout.
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Select Add next to Gift Cards. The Gift Cards popup shows all gift cards associated with the customer's profile.
Note
If there are no gift cards listed, enter the customer's gift card number to find it.
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Choose a gift card with one of the following options:
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Select a gift card from the list (if they have more than one gift card).
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Scan the gift card's barcode with your phone or tablet.
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Enter the Enter Gift Card No., then select Search
.
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Enter how much of the gift card the customer wants to redeem in the Use Amount box. You can split the Amount Due between multiple gift cards.
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Select Done to return to the Checkout screen.
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If applicable, ask the customer to pay the remaining Amount Due, then select Checkout to finalize payment.
If the gift card was not already attached to the customer's profile, the system will assign the gift card to the customer you checked out.
To redeem a gift card:
-
Go to the Checkout
-
Select a customer and add items to their shopping cart.
Note
For existing appointments or classes, the customer is already selected and ready for checkout.
-
Select a customer and add items to their shopping cart.
-
Select Add next to Gift Card in the payment panel. The Gift Card No popup will appear and show all gift cards associated with the customer profile you selected.
Note
If there are no gift cards listed, enter the customer's gift card number to find it.
-
Choose a gift card:
-
Select a gift card from the list (if they have more than one gift card).
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Scan the gift card's barcode with a barcode scanner.
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Manually enter the gift card number in the Search
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In the How much to use box, enter how much of the gift card the customer wants to redeem. You can split the Amount Due between multiple gift cards.
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Select Redeem GC.
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If applicable, ask the customer to pay the remaining Amount Due, then select Checkout to finalize payment.
If the gift card was not already attached to the customer's profile, the system will assign the gift card to the customer you checked out.
Comments
2 comments
When a client is checking out and has a gift card that has a higher value than their treatment(s), why doesn't the check-out procedure prompt for them to potentially add a gratuity and sign, like a credit card transaction does? I know I could add a gratuity before checking out and it would use part of the Gift card value, but that's an awkward conversation at checkout, vs a gratuity screen where the guest can make a decision.
Hi Jennifer, this is the current functionality for all other payment methods and not just gift cards. If you'd like this to change, I recommend submitting a feature request to our product team. Here's an article on how you can do this: https://support.vagaro.com/hc/en-us/articles/360021060374. However, since gift cards act like stored-value cash rather than a traditional credit or debit transaction, they typically don’t trigger a gratuity prompt or signature screen, which makes asking for a tip more delicate.
I understand how it can be awkward to ask for a tip. Here's an idea on how you can politely ask for a tip.
Thanks, Jamie
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