As a business owner, it's common to experience cancellations every now and again. However, you don't want to lose time refunding prepaid appointments and customer deposits every time a customer cancels. Vagaro can automate this process for you without requiring business owner or service provider acceptance, as long as the customer cancels online before your specified deadline.
Appointments paid by credit cards may up to five business days to post on the customer's bank statement. If a customer uses a package or membership to pay for an appointment, only that visit will be refunded. Service providers will get a notification about customer cancellations depending on their notification settings.
Tip
View your refunded appointments in the Transaction List by selecting Advanced Filters and then Show Refunded Items Only.
If you prefer a more hands-on approach to your business and process refunds manually, you can process refunds from the Calendar or the customer's profile.
Prerequisites: This feature requires Credit Card Processing.
To allow prepaid bookings to be automatically refunded:
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Go to your Online Appointment Rules settings:
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On a Phone: Go to → → .
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On the Web, Tablet, or Pay Desk: Go to → .
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Scroll down to the Cancellation section.
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If you haven't already, enable Customers Can Cancel Appointments, which allows customers to cancel their appointments themselves.
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Enter how many Hours before appointment when customers can no longer cancel their appointment. For example, if you enter one hour, customers can't cancel within one hour of their appointment.
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Enable Automatically Refund for Pre-paid Appointments and Classes.
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In the Refund Policy box, enter or update the refund policy for your business.
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Enter your business's Appointment Cancellation Policy and Class Cancellation Policy, if applicable.
Note
These policies are also copied to the same boxes in Online Shopping Cart and Facility Information.
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Select Save to finalize changes.
Comments
1 comment
typo second paragraph: Appointments paid by credit cards may ^take up to five business days to post on the customer's bank statement.
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