If you're a busy salon with an exclusive clientele, you may want to use Block New Customers from Booking Online. With this setting enabled, only existing customers can book with the employees you set. Also, you can apply this setting to one, some, or all providers at your business.
Prerequisites: This feature is available for all Vagaro businesses.
The system will block your customer from booking if they follow these criteria:
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They don't have a customer profile in the business's Customer List.
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They have no history of Confirmed appointments.
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They haven't been checked out for an appointment.
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The employee hasn't performed a service or class for this customer.
Customers can request an appointment if the business has the Waitlist feature turned on.
To block new customers from booking:
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Go to Online Appointment Rules:
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Phone: Select More
→ → .
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Computer, Tablet, Pay Desk, or PayPro: Select Settings
→ .
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Under the Booking heading, toggle on Block New Customers from Online Booking.
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Open the Employees Not Accepting New Customers list and select the employees who will not accept appointments for new customers.
Important
If a customer has a history with one employee at a business and this feature is on for all employees, they will only be able to book appointments with that one employee.
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Select Save.
Comments
9 comments
This is exactly the option I've been needing, thank you!!!
Glad you like the new feature, Carly. Customers have been requesting this, and we listened. We appreciate you!
Thanks, Jamie
I'm still waiting to control the service/time block feature! I'd love better control of my day with an option in vagaro as opposed to doing that manually.
Hi Jenny, can you go into a bit more detail on what you're looking for?
Then, I'll forward your feedback to our product team.
Thanks!
Hi! I’ve been having problems where clients who have been coming to me for months are getting the new client message and aren’t able to book with me — how do I fix that?
Hi Lisa, the Block New Customers feature will block customers if they haven't had a checked-out appointment or are using a new profile. When your customers come to your business, are they usually walk-in customers? If that's the case, they may be using a customer profile that's different than what you have logged in-house. If that isn't the case, have you checked out all their appointments? Check the Missed Checkouts report to see if you have any uncompleted checkouts.
Thanks, Jamie.
I would love to be able to do this per service. For example, I am thinking of removing eyebrow waxing from my menu for new clients. But for my existing clients, I will continue to service them.
Hi Jamie!
All the clients who have been having problems with booking appointments have had many checked out appointments with me but are getting the “not accepting new client” notice.
I appreciate this feature, however, we should have an option to customize the message to new clients. Instead of having to use the default message “not accepting new client , we should be able to say something like “ this business does not accept online booking for new clients but please call to request an appointment”. By blocking new clients from booking online doesn’t always mean we don’t accept new clients.
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