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Set Up the Waitlist Feature

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11 comments

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    Charles I

    Hi Tonya. If the appointment date passes, the system will automatically remove the customer from the waitlist so there isn't a way to track waitlist appointments once the date passes. Feel free to send a feature request to our development team to add this to the list of projects to work on. To get started, click this link: https://feedback.vagaro.com/forums/915991-feature-requests

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    Shyne Sonsteng

    I think this is an awesome feature. If it worked. A waitlist shouldn't have any booking parameters. If someone cancels and there is a waitlist created the waitlist people should automatically be notified. I have my normal booking parameters set at 24 hours, because I dont want a surprise client where I didnt know I had one. But have not been able to use the waitlist when someone cancels day of or day before. That's when you need those spots filled. Please fix that.

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    Charles I

    Hi Shyne. Customers are notified about waitlisted appointments when cancellations happen. Are you still having issues? I see that you emailed our support team and one of our agents replied. Please review the email when you get a chance. Thanks.

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    Stephanie Gamarra

    I love the waitlist feature but I wish it gave clients an option to waitlist in general not only for specific dates. I only allow online booking 6 weeks in advance and when those weeks are booked clients want to waitlist for new openings but currently an only waitlist for 5 days. Clients often choose dates that I'm not in the salon limiting their chance of being alerted.

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    Donna J

    Hi Stephanie... I see what you mean. Are you aware that the "Sorry, they're booked" message can now include the business's phone number to encourage clients to call in if they can't book the appointment they want online? Set this switch on the Online Appointment Rules page to enable this new feature:

    I understand that this doesn't match what you're talking about. If you want to have our dev team consider your request, please add it as a feature request: https://feedback.vagaro.com/forums/915991-feature-requests

    Hope that helps!

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    Georgia Schrubbe

    Do clients get an email notification that they've been added to the waitlist? I have a lot of people who have added themselves to the waitlist for a class that's coming up and they have been calling to ask if they actually were added to the waitlist because they didn't get an email confirmation. 

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    Ahsan Qazi

    Hi Georgia. Yes, your clients should get an email notification, confirming that they have been added to the waitlist; however, please ensure that your clients are set to receive notifications. Navigate to customers' profiles and check the settings.

    When editing customer profiles, you can add or change the settings such as the client being copied on their appointment notification emails and their appointment reminder setting (whether they are receiving notifications through email, text, or push notification). 

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    Jessi

    Our clients do not receive notification when they're added to the waitlist, regardless of their notification settings. It would be very helpful if they did. Is there a setting we should check?

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    Donna J

    Hi Jessi... the only thing I can think of is this: if the customer added themselves to the waitlist, they would not receive a notification. I can't tell if that's the case here, or not, so I've created a ticket for your issue, and you should hear from support about it.

    Donna

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    Keri Winters

    So I'm finding that having 5 date options just ends up sending my client to many emails. I've read through most of the feature requests and the most common and asked for option, is a date range for the clients to be notified for, along with the already specific date requests. I'll look at my list and I'll have 1 client listed 5 or more times! Most clients want to be notified of any openings within the week they need or before a specific date.
    Another needed feature is giving the client an option to book another appt 1 or more weeks after the appt they booked online. Many barber clients want to set up a series of appts at one time.

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    Kimberly Banow

    Hi, Keri. Thank you for your comment. I've forwarded your comment to our Support Team, and someone will follow up with you shortly to help answer your questions about waitlisting your customers.

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