Require a Customer Deposit for Online Booking

Comments

8 comments

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    Jessi

    What happens to the deposit if they cancel before the cancellation window? 

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  • Avatar
    Vagaro Support

    Hi, Jessi. It depends on your settings in the Online Appointment Rules screen. If you want your customers to automatically get their deposits back, toggle on Automatically Refund Prepaid Appointments. You can refer to this article for more information about this screen: https://support.vagaro.com/hc/en-us/articles/204347060-Set-Online-Appointment-Rules-Web-Version.

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    Megan Balouchi

    Is there a way to not have the deposit automatically go into the same payroll as the week they paid their deposit, especially if the service is a couple months booked out? Also we have multiple stylist, and we change appointments around, but the deposit will not move with that new stylist, how do we fix this?

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  • Avatar
    Jamie B

    Hi Megan, 

    Because Payroll reporting is based on Appointment Date, not Transaction Date, the deposit cannot currently be paid to employees during the same payroll cycle. 

    However, if you are changing appointments around, you'll need to go to the Transaction List and change the Sold By employee for the deposit. See the screenshot below.
     

    Thanks, Jamie

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  • Avatar
    Megan Balouchi

    If they cancel the future appointment closer to their appointment date, will this be takin out of the employees future payroll automatically because it was refunded?

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  • Avatar
    Jamie B

    Hi Megan,

    If an appointment is cancelled before the scheduled date and the deposit is refunded, the refunded deposit will not be included in future payrolls. Funds will only be deducted from future payrolls if a past appointment has been refunded. In this case, the refunded amount will be taken out of the employee's next payroll cycle.

    On the other hand, if you opt not to refund the deposit for a cancelled appointment, the employee will receive their funds in the payroll cycle of the original appointment date.

    Thanks, Jamie

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    Amaris Gamache

    I would like to make my depostis non refundable. Is there somewhere I can advise clients of my deposit policy or is there a receipt of deposit notification I can sent them that contains this information?

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  • Avatar
    Jamie B

    Hi Amaris, by default, all deposits are non-refundable unless you configure your settings to automatically refund your customers when they cancel. If you want to emphasize that they are non-refundable, make sure that you mention this in your business's cancellation and refund policies. These policies can be edited in your Online Appointment Rules and Online Shopping Cart settings.

    Thanks, Jamie

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