With Vagaro, you can configure your Online Booking Page or Calendar to require a credit card when a customer books an appointment online. Requiring a credit card will automatically save a card on file so customers can quickly pay after completing their appointment. You can also use their credit card on file to charge cancellation and no-show fees.
Prerequisites: This feature requires Credit Card Processing and the Online Shopping Cart.
To require a credit card for services:
-
Go to your Online Shopping Cart settings:
-
Phone: Go to → → .
-
Web, Tablet, and Paydesk: Go to → .
-
-
Scroll down to Require Deposit or Capture Credit Card at the time of Booking Services and select Capture Credit Card.
-
In the For Bookings Greater Than or Equal To box, enter the minimum class price that you want to require a credit card.
-
(Optional) In the Cancellation / No-Show Fee box, set a percentage-based or fixed fee.
Note
Enter a fee if you want to charge a fee when customers cancel their appointments online.
Keep in mind that you can always manually charge the fee as well.
-
(Optional) In the Cancellation Fee Cut-Off Time box, enter a cut-off time (in hours). Customers that cancel before the set time period (i.e., 24 hours) will not be charged a fee.
-
Under Require Credit Card for, choose what type of customers require a credit card by selecting one or more of the following options:
-
New customer appointments: No profile in your Customer List.
-
Old customer appointments: Has a profile in your Customer List.
-
House Call service appointments: For House Call appointments.
-
Customer with no-shows or cancellations: You can view cancellation/no-show history on a customer's profile.
-
-
In the Required Appointment Cancellation Fee Policy box, enter a cancellation policy for your business.
-
If you set a cancellation fee, a cancellation policy will automatically generate.
-
-
Select Save to finalize the changes made.
To require a credit card for classes:
-
Go to your Online Shopping Cart settings.
-
Scroll down to Require Deposit or Capture Credit Card at the time of Booking Classes and select Capture Credit Card .
-
In the For Bookings Greater Than or Equal To box, enter the minimum service price that you want to require a credit card.
-
(Optional) In the Cancellation / No-Show Fee box, set a percentage-based or fixed fee.
Note
Enter a fee if you want to charge a fee when customers cancel their appointments online.
Keep in mind that you can always manually charge the fee as well.
-
(Optional) In the Cancellation Fee Cut-Off Time box, enter a cut-off time (in hours). Customers that cancel before the set time period (i.e., 24 hours) will not be charged a fee.
-
Under Require Credit Card for, choose what type of customers require a credit card by selecting one or more of the following options:
-
New customer appointments: No profile in your Customer List.
-
Old customer appointments: Has a profile in your Customer List.
-
Customer with no-shows or cancellations: You can view cancellation/no-show history on a customer's profile.
-
-
In the Required Class Cancellation Fee Policy box, enter a cancellation policy for your business.
-
If you set a cancellation fee, a cancellation policy will automatically generate.
-
-
Select Save to finalize the changes made.
The system will require a credit card when booking in-house and online appointments.
-
When booking online, customers will need to enter their information before they can book.
-
For in-house appointments, a red Required box will display next to the customer's profile when booking their appointment. You can bypass the credit card requirement by selecting the Required box, then Book Without Credit Card.
Here's an example of what this will look like for you and your customer:
|
In-House (Web) |
Online (Web) |
|
|
|
Comments
0 comments
Please sign in to leave a comment.