All employee profiles are required to set up a security question and answer, and every employee should know the answer to their profile's security question. Doing so helps keep your Vagaro business account safe from unauthorized views and changes, see who last made changes on a screen, and prevent theft of your business's and customers' personal and financial information.
They will also need to know their security question or phrase when they speak or chat with a Vagaro support agent to verify their identity before we can assist with your Vagaro account. If they don't recall the answer to your security question, they can also provide the first two and last two digits of their SSN in their merchant account if they have one; otherwise, we can only answer general questions about using Vagaro and refer them to our support articles.
Prerequisites: This feature is available for all Vagaro businesses.
To change an employee's security question and answer:
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Go to → → .
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Select Employees to view the employee list.
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Select the employee's profile.
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In the employee's profile, under Locations, select the Action
menu, then select Edit Password & Security.
Note
If the employee works for multiple locations, select the Action
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Optionally, select a Security Question in the list, then enter their Security Answer.
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Enter a new Password, then reenter the password in the Confirm Password field.
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Select Save.
To change an employee's security question and answer:
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Go to → → .
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At the end of the employee's row, select the Action
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Select the Password & Security tab.
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Enter a new Password. Reenter the password in the Confirm Password field.
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Optionally, select a Security Question in the list, then enter their Security Answer.
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Select Save.
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