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Change an Employee's Security Question and Password

Jamie B
Jamie B
• Updated

If your employee can't access their account, you can help them change their password and security question from their employee profile.

Prerequisites: Only the account owner can change an employee's security question and password.

On a Phone

To change an employee's security question and answer:

  1. Select More This is an icon used to go to the More initial navigation step on the Vagaro website and the Vagaro Pro app. → Settings → Employee Profiles.

  2. Select Employees to view all profiles, then select the employee's profile from the list.

  3. From their profile, next to your business's name, select Action Three vertically stacked circles, representing a menu or more options icon. → Edit Password & Security.

    action_employee_profile_vpro_2x.png

  4. Update your employee's information:

    • Select a new Security Question and Security Answer.

    • Enter a new Password and Confirm Password.

    edit_password_vpro_2x.png

  5. Select Save.

On a Computer, Tablet, Pay Desk, or PayPro

To change an employee's security question and answer:

  1. Select Settings gear → Employee Profiles.

  2. Next to the employee's profile, select Action Three vertically stacked circles, representing a menu or more options icon. → Edit Profile.

    edit_profile_web_2x.png

  3. In the Password & Security tab, update your employee's information:

    • Select a new Security Question and Security Answer.

    • Enter a new Password and Confirm Password.

    Note

    If multi-location is configured, you can update the employee's information under Basic Information. The Password & Security tab will not display.

    edit_password_web_2x.png

  4. Select Save.

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