Troubleshooting the EMV Reader on a Mobile Device

To troubleshoot an EMV reader if it's not connecting to the mobile device, try first going through the following steps: 

• Uninstall and reinstall the Vagaro Pro App
• Reset the reader to factory settings by turning on the reader and sticking a paper clip into the pinhole next to the reader's charging port for 10 seconds
• Reboot your phone, reinstall the Vagaro Pro App, pair the reader to the phone again, and try a test transaction
• Make sure Bluetooth is turned on for your device

Related article: EMV Reader Status Colors

Here are some other troubleshooting tips. 

If the EMV Reader Cannot Be Paired:

• Press the Power On button to restart the device
• Try to find the serial number (shown on the back of the device) in the paired or scanned devices list in the Bluetooth settings for your smartphone or tablet

If the EMV Reader Has Lost Connection with a Smartphone or Tablet

• Press the Power On button to turn on the device again
• If the device's battery is low, recharge it and then try to connect the device again
• Ensure that the smartphone or tablet is within the reception range

If the EMV Reader does not Work with the Phone or Tablet

• Press the Power On button to turn on the device again
• If the device's battery is low, recharge it and then try to connect the device again
• Ensure that the smartphone or tablet is within the reception range

Swiping or Inserting a Card

• Check to see that the device has power and is connected
• Make sure there is nothing blocking the card slots.
• Make sure the card's magstripe or chip is facing the right direction when swiping or inserting the card
• Ensure that your device is compatible with the reader
• Swipe or insert the card with a more consistent speed

Tapping the Card

• Check to ensure that the card supports NFC (near field communication) payments
  Cards capable of NFC will have this symbol on them:
  
• Make sure the credit card is placed within a 4-centimeter range on top of the NFC marking
• Make sure the customer takes the NFC payment card out of a wallet or purse when a payment is made to avoid any interference

If the EMV Reader is not Responding

• Use a paper clip to press the reset button at the bottom of the reader to reboot it