Troubleshooting the EMV Reader on a Mobile Device

To troubleshoot an EMV reader if it's not connecting to the mobile device, try first going through the following steps: 

• Uninstall and reinstall the Vagaro Pro App.
• Reset the reader to factory settings by turning on the reader and sticking a paper clip into the pinhole next to the reader's charging port for 10 seconds. 
• Reboot the phone. When the phone comes back on, reinstall the Vagaro Pro App. Then pair the reader to the phone again, and try a test transaction. 

Related article: EMV Reader Status Colors

Here are some other troubleshooting tips. 

If the Device Cannot Be Paired:

• Press the Power On button to restart the device.
• Try to find the serial number (Shown on the back of the device) in the Scanned Device List for your smartphone or tablet. 

If the Device Has Lost Connection with a Smartphone or Tablet

• Press the Power On button to turn on the device again. It will automatically connect to the device you're using. 
• If the device is low in battery, use the USB cable to recharge it. Then try to connect the device again. 
• Ensure that the smartphone or tablet is within the reception range.

If the Reader Does not Work with the Phone or Tablet

• Press the Power On button to turn on the device again. The reader will automatically connect with the device you are using.
• If the device is low in battery, use the USB cable to recharge it. Then try to connect the device again. 
• Ensure that the smartphone or tablet is within the reception range

When swiping or inserting the card

• Check to see that the device has power when using it and ensure all devices are connected.
• Make sure there is nothing blocking the card slots.
• Make sure the magstripe or chip of the card is facing the right direction when swiping or inserting the card.
• Ensure that your device is compatible with the reader.
• Swipe or insert the card with a more consistent speed. 

When Tapping the Card

• Check to ensure that the card supports NFC payment. NFC, which stands for near field communication, allows two devices to communicate with one another when they are within close range. NFC essentially allows for contactless payments.
• Make sure the credit card is placed within a 4-centimeter range on top of the NFC marking. 
• Make sure the NFC payment card is taken out of a wallet or purse when a payment is made to avoid any interference. 

If the Device Is Not Responding

• Use a paper clip to press the reset button at the bottom of the reader to reboot it.