Edit a Customer's Points Balance – Vagaro Support

If you've set up your service menu to reward customers for their purchases, your customers will slowly begin earning points as they visit your business. Their points balance will be shown in their customer profile or on the checkout screen next to their name.

A customer's point balance on the Checkout screen on a phone

Redeeming a customer's points in the Checkout screen on the web version

Manually edit a customer’s points to correct errors, make exceptions, or offer personalized service. If points were not automatically awarded because of a missed transaction, you can add them manually to ensure the balance is accurate. You can also add points as a goodwill gesture after a service delay or to thank a loyal customer. If needed, you can reduce a customer’s points balance or remove all points entirely. This may be necessary if a customer returns a product, cancels a service, or receives points by mistake.

Prerequisites: This feature is available for all Vagaro businesses.

Edit a Customer's Point Balance

You can edit a customer's points balance from their customer profile.

On the Vagaro Pro App

To edit a customer's points balance:

Go to Customers and select a customer.
In the Personal Information heading, select Edit.
Scroll down to Points Balance, then enter the number of points.
Select Save.

On a Computer

To edit a customer's points balance:

Go to Customers and select a customer.
On the Profile tab, in the Points Balance box, select Edit.
Enter the new Points Balance, then select Save.

Remove a Customer's Points

You can reset a customer’s points balance to zero to prevent them from redeeming points for services or classes. If you want to stop offering points entirely, you’ll need to update each service, class, or product in your menu and remove the ability to earn and redeem points from those items.

On the Vagaro Pro App

To edit a customer's points balance:

Go to Customers and select a customer.
In the Personal Information heading, select Edit.
Scroll down to Points Balance and set it to zero.
Select Save.

On a Computer

To edit a customer's points balance:

Go to Customers and select a customer.
On the Profile tab, in the Points Balance box, select Edit.
Set Points Balance to zero, then select Save.