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Reward Customers for Referrals

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Donna J
  • Updated
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Keep your customers happy! Create a referral system and reward customers with points for referring customers to the business!

Points are given to customers as an incentive to purchase more items from the business. Customers can collect points when booking classes and services or purchasing products, memberships, and packages. They can then use points to pay for some products, services, and classes if they have a sufficient point total.

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To learn more about this feature, follow the steps below.

Vagaro Pro app

  1. Tap Customers.

    VPro_customers_selection_2x.png

  2. Select the customer.

  3. Tap Edit.

    vpro_cust_edit_points_2x.png

  4. Tap Points Balance and change.

    vpro_cust_edit_points_2x.png

  5. Tap Save.

  6. Tap the Data tab to view the customer's points total in their profile.

    vpro_points_edited_2x.png

You'll see the customer's Points Balance on the checkout screen.

vpro_points_at_checkout_2x.png

Web Version

  1. Click Customers and select a customer.

    web_cust_sel_cust_2x.png

  2. Select the Profile tab.

    web_cust_profile_2x.png

  3. Click Edit under Points Balance to change the customer's Points Balance.

  4. Enter the new Points Balance and click Save.

    web_edit_points_2x.png

You'll see the customer's Points Balance on the checkout screen.

web_checkout_2x.png

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Comments

6 comments

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  • Avatar
    Ms Angela S

    Is it possible to add a "history" for the points balance so that we can see when points were added or deducted? (Also, if there was a way to add a memo for it too, that would be incredibly awesome!! That way we can track when the points are being added and deducted, by whom and for what purpose.) 

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  • Avatar
    Charles I

    Hi Ms. Angela,

    I think this is a great recommendation, but we don't have this functionality at this point. I would recommend sending a feature request to our development team. You can go to this link: https://feedback.vagaro.com/forums/915991-feature-requests. 

    The workaround would be to add that information as a Customer Note in the client's profile. You can at least track it that way. 

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    Danielle HueVine

    Why is it manual for us but automated for Vagaro's own benefit?

    https://us03.vagaro.com/ShopOwner/ReferFriends.aspx

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  • Avatar
    Donna J

    Could you provide a bit more info on your question, Danielle?

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  • Avatar
    Angela Torresiani

    I would like a function that allows referral points to automatically apply to a customer when a new customer gives their name as a referrer. right now im having to do it manually.

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  • Avatar
    Ahsan Qazi
    • Edited

    Hi Angela,

    Great suggestion. This feature has been previously requested as well. Please vote on this feature request here.

    You can also navigate to this link and view other feature requests.

    How it works:
    • Search to see if your suggestion currently exists, vote for it if you like it
    • If you have a suggestion that’s not listed yet, submit your own
    • Please remember, only 1 suggestion per post

    Thanks. 

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