You can prevent a customer from booking at your business by blocking them, and they'll see this message when trying to book an appointment.
Note
Blocking a customer only prevents them from booking online. It does not prevent any other actions, such as leaving online reviews for past appointments.
Prerequisites: This feature is available for all Vagaro businesses.
To block a customer:
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Go to Customers.
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Search for and select the customer's profile.
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Select Edit.
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Select Online Booking and then select Block.
Note
If you're a multi-location business, you'll have the option to Block the customer At this Location or At all Locations.
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Select Save to finish.
To block a customer:
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Go to Customers.
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Search for and select the customer's profile.
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Select the Edit button.
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In the Online Booking list, select Block.
Note
If you're a multi-location business, you'll have the option to Block the customer At this Location or At all Locations.
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Select Save.
Comments
3 comments
Hi Sydnee,
Blocked users will not be able to see your appointment availability/calendar. If they were to try, they will see a message stating that Online Booking has been Disabled.
Thanks,
Jamie
Is there a way to generate a list of all the clients you currently have blocked??
Hi Breyanna... There's no built-in way to do that! Please put that in as a new feature request!
As a workaround, I would suggest that, when you block someone on their customer profile, you also add a "General Tag" of "blocked." (Don't worry, the customer can't see those tags when they look at their profile in Vagaro.) THEN you can run the customer list report to filter for the tag "blocked" to get a list.
Hope the helps.
Donna
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