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Pause, Resume, or Stop Rent Collection

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Kimberly Banow
  • Updated

Pause, resume, or stop rent collection for employees who have provided their payment information on the Rent Collection screen.

Important

Rent collection payments may take up to five days to reach your account. Business owners collecting rent will be charged a 1% ACH fee for each rent payment.

Prerequisites: This feature requires credit card processing to collect rent payments.

What's in This Article?

Pause Rent Collection

When you pause rent collection for a renter, they will not be charged again until you resume their rent collection.

Note

To resume collecting rent from an employee who has been removed as a renter, you will have to re-add the employee to the Renters list along with new payment information and ask them to sign a new Rental Agreement (if used).

On a Phone

To pause rent collection:

  1. Go to More → Settings → Rent Collection.

  2. Scroll to the bottom of the screen to the Renters section.

  3. Select the renter's name, and then select Pause Rent.

  4. Select Pause in the popup. The renter's Status column changes to "Paused."

On the Web, Tablet, or Pay Desk

To pause rent collection:

  1. Go to Settings → Rent Collection.

  2. Scroll to the bottom of the screen to the Renters section.

  3. In the Action column of the renter, select the Action kebab menu, then select Pause Rent.

  4. Select Pause in the popup. The renter's Status column changes to "Paused."

Resume Rent Collection

When you resume rent collection from a renter, they will be charged for any rent that was due during the pause.

Note

To resume collecting rent from an employee who has been removed as a renter, you will have to re-add the employee to the Renters list along with new payment information and ask them to sign a new Rental Agreement (if used).

On a Phone

To resume rent collection:

  1. Go to More → Settings → Rent Collection.

  2. Scroll to the bottom of the screen to the Renters section.

  3. Select the renter's name, and then select Resume Rent.

  4. In the popup, select Resume. The Status column changes to "Active."

On the Web, Tablet, or Pay Desk

To resume rent collection:

  1. Go to Settings → Rent Collection.

  2. Scroll to the bottom of the screen to the Renters section.

  3. In the Action column of the renter, select the Menu button, and then select Resume Rent.

  4. In the popup, select Resume. The Status column changes to "Active."

Stop Rent Collection

Removing a renter from the Renters list also stops payments from being charged to a renter's payment method, and only their payment history is kept. If you want to start collecting rent again from an employee who has been removed as a renter, you will have to re-add the employee to the Renters list along with new payment information and ask them to sign a new Rental Agreement (if used).

On a Phone

To stop collecting rent from a booth renter:

  1. Go to More → Settings → Rent Collection.

  2. Scroll to the bottom of the screen to the Renters section.

  3. In the Action column of the renter, select the Menu button, and then select Remove from Rent.

  4. In the popup, select Remove. The renter's name is removed from the list.

On the Web, Tablet, or Pay Desk

To stop collecting rent from a booth renter:

  1. Go to Settings → Rent Collection.

  2. Scroll to the bottom of the screen to the Renters section.

  3. Select the name of the renter, and then select Remove from Rent.

  4. In the popup, select Remove. The renter's name is removed from the list.

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