If a rent payment fails, the system notifies both the business owner and renter. The business owner receives an email and on-screen notification; the renter receives an email, text, and on-screen notification.
The business owner can collect payment from either Rent Collection tab in the Employee Profile screen or the Rent Collection report.
To collect failed rent payments:
-
Go to Rent Collection.
-
On a phone: Go to → → .
-
On the Web, Tablet, or Paydesk: Go to → .
-
-
In the Action column of the employee to collect from, select More
, and then select Collect Payment.
-
In the Collect Payment popup, verify the Amount Due, and select how to Collect Payment By (cash, check, or new credit card). For example, you can increase the payment amount to include a fee.
-
Select Collect.
The renter can pay the rent due by credit card from either the notification or email they receive.
-
Select Pay by Credit Card in the email, or select View in the on-screen notification regarding the failed payment.
-
Select a saved credit card or enter a new one. (If entering a new credit card, you can select Save to Employee Profile).
-
Select Pay.
Comments
0 comments
Please sign in to leave a comment.