If a rent payment fails, the system notifies both the business owner and renter. The business owner will receive an email and on-screen notification, and the renter will receive an email, text, and on-screen notification.
The business owner can collect payment in the Rent Collection screen, on the Rent Collection tab in the Employee Profile screen, or by running the Rent Collection report.
Prerequisites: This feature requires credit card processing to collect rent payments.
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Go to Rent Collection.
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On a Phone: Go to → → .
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On the Web, Tablet, or Pay Desk: Go to → .
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Scroll down to the Renters List.
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On the Renter List, in the row of the employee who has a Failed status in the Status column, select the Action menu, then select Collect Payment.
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In the Collect Payment popup, verify the Amount Due, then select how to Collect Payment By (cash, check, or new credit card). You can also increase the payment amount to include a fee.
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Verify the Amount Due. You can also increase the payment amount to include a fee for a late payment.
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Select how to Collect Payment By (cash, check, credit card, or new add a new credit card).
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Select Collect.
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Refresh the screen to see the payment's Status marked as Paid.
Failed rent payments are shown with a red side border, while collected rent payments have a green side border.
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To collect an employee's failed rent payment:
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Go to → → .
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Select Employees to view the employee list.
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Select the employee's profile, then select Rent Collection in the popup.
Note
If the employee works for multiple multiple locations, select the Action
menu for the location to collect rent from.
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In the row of the payment that shows Failed in the Status column, select the Action
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In the Collect Payment popup, verify the Amount Due, then select how to Collect Payment By (cash, check, or new credit card). You can also increase the payment amount to include a fee.
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Verify the Amount Due. You can also increase the payment amount to include a fee for a late payment.
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Select how to Collect Payment By (cash, check, credit card, or new add a new credit card).
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Select Collect.
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To collect an employee's failed rent payment:
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Go to → → .
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Select the employee's profile.
Note
If the employee works for multiple multiple locations, select the employee's blue Locations link, then select the Action
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Select the Rent Collection tab.
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At the end of the payment's rowwith Failed in the Status column, select the Action
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In the Collect Payment popup, verify the Amount Due, then select how to Collect Payment By (cash, check, or new credit card). You can also increase the payment amount to include a fee.
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Verify the Amount Due. You can also increase the payment amount to include a fee for a late payment.
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Select how to Collect Payment By (cash, check, credit card, or new add a new credit card).
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Select Collect.
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Refresh the screen to see the payment's Status marked as Paid.
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