If a rent payment fails, the system notifies both the business owner and renter. The business owner will receive a notification in their email and in their Notification Panel, and the renter will receive a notification via email, text, and in their Notification Panel.
The business owner can collect payment in the Rent Collection screen, in the Employee Profile screen, or by running the Rent Collection report.
Prerequisites: This feature requires credit card processing to collect rent payments.
To collect a failed rent payment in the Rent Collection screen:
-
Go to Rent Collection:
-
Phone: Select More
→ → .
-
Computer, Tablet, Pay Desk, or PayPro: Select Settings
→ .
-
-
Scroll down to the Renters List.
-
On the Renter List, in the row of the employee who has a Failed status in the Status column, select the Action menu, then select Collect Payment.
-
In the Collect Payment popup, verify the Amount Due, then select how to Collect Payment By (cash, check, or new credit card). You can also increase the payment amount to include a fee.
-
Verify the Amount Due. You can also increase the payment amount to include a fee for a late payment.
-
Select how to Collect Payment By (cash, check, credit card, or new add a new credit card).
-
Select Collect.
-
-
Refresh the screen to see the payment's Status marked as Paid.
Failed rent payments can also be collected by viewing the Rent Collection screen in an employee's profile.
Failed rent payments are shown with a red side border, while collected rent payments have a green side border.
|
|
|
To collect an employee's failed rent payment:
-
Select More
-
Select Employees to view all profiles.
-
Select the employee's profile, then select Rent Collection in the popup.
Note
If the employee works for multiple multiple locations, select the Action
menu for the location to collect rent from.
-
In the row of the payment that shows Failed in the Status column, select the Action
-
In the Collect Payment popup, verify the Amount Due, then select how to Collect Payment By (cash, check, or new credit card). You can also increase the payment amount to include a fee.
-
Verify the Amount Due. You can also increase the payment amount to include a fee for a late payment.
-
Select how to Collect Payment By (cash, check, credit card, or new add a new credit card).
-
Select Collect.
-
To collect an employee's failed rent payment:
-
Select Settings
-
Select the employee's profile.
Note
If the employee works for multiple multiple locations, select the employee's blue Locations link, then select the Action
-
Select the Rent Collection tab.
-
At the end of the payment's row with Failed in the Status column, select the Action
-
In the Collect Payment popup, verify the Amount Due, then select how to Collect Payment By (cash, check, or new credit card). You can also increase the payment amount to include a fee.
-
Verify the Amount Due. You can also increase the payment amount to include a fee for a late payment.
-
Select how to Collect Payment By (cash, check, credit card, or new add a new credit card).
-
Select Collect.
-
-
Refresh the screen to see the payment's Status marked as Paid.
Comments
0 comments
Please sign in to leave a comment.