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Create and Manage Fees

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Jamie B
  • Updated

Charge your customers with ease by adding fees to your services and classes. To make fees easier to manage, you can automatically apply fees to everything your business offers or just specific items, like services or classes. Also, you can manually apply fees at checkout to handle more specific situations, like a cleanup fee.

Before creating any fees, remember to set Access Level permissions for your employees. With the Fees access level in the Checkout section, you can manage your employees’ ability to remove automatic fees or add new fees in checkout.

  • You can create a maximum of five fees. Any transactions that include fees are documented in the Transaction List Report as a separate line item.

  • If you have multiple merchant accounts at your business location, keep in mind that funds received from any fees will always be deposited into the business owner's merchant account.

  • Fees will also be applied to add-ons at checkout.

Prerequisites: This feature is available for all Vagaro businesses.

What's in This Article?

Create a New Fee

Fees need to be created before they can be applied to customer transactions at checkout.

On a Phone

To create a new fee:

  1. Go to More → Settings → Things We Sell → Taxes & Checkout.

  2. Under Fees, select Add Fee.

    1_add_fee_vpro_2x.png

  3. Enter the Fee Name and Fee Amount. In the Fee Amount box, select the $ or % buttons to enter a flat or percentage-based fee.

  4. Optionally, in the Tax list, choose up to four tax rates, then select Done.

  5. Under Apply Fee, choose how your fee will work:

    5_apply_fee_vpro_2x.png

    • To apply a one fee for the entire transaction, select Apply Once Per Checkout. Vagaro will calculate percentage-based fees from the total cost of all applicable items in the cart.

    • To apply the same fee multiple times for each applicable item, select Apply Per Item.

  6. Optionally, toggle Automatically Apply Fee to automatically add a fee for in-house and online transactions. Otherwise, you'll need to manually apply the fee.

    • In the Fee Will Apply To list, choose whether to apply this fee to all items at your business or just certain types.

      6_fee_will_apply_vpro_2x.png

    • If you apply fees to memberships or packages, the option to Only apply fee to the initial membership/package purchase and not each renewal will appear. Toggle this on if you don't want to apply this fee for every renewal.

      membership_fees_vpro_2x.png

  7. Select Save → Save to save your changes.

On the Web, Tablet, Pay Desk, or PayPro

To create a new fee:

  1. Go to Settings → Things We Sell → Taxes & Checkout.

  2. Under Fees, select Add Fee.

    add_fee_web_2x.png

  3. Enter the Fee Name and Fee Amount. In the Fee Amount box, select the $ or % buttons to enter a flat or percentage-based fee.

  4. Optionally, in the Tax list, select up to four tax rates.

  5. Under Apply Fee, choose how your fee will work:

    apply_fee_web_2x.png

    • To apply a one fee for the entire transaction, select Apply Once Per Checkout. Vagaro will calculate percentage-based fees from the total cost of all applicable items in the cart.

    • To apply the same fee multiple times for each applicable item, select Apply Per Item.

  6. Optionally, toggle Automatically Apply Fee to automatically add a fee for in-house and online transactions. Otherwise, you'll need to manually apply the fee.

    • In the Fee Will Apply To list, choose whether to apply this fee to all items at your business or just certain types.

      automatically_apply_fee_web_2x.png

    • If you apply fees to memberships or packages, the option to Only apply fee to the initial membership/package purchase and not each renewal will appear. Toggle this on if you don't want to apply this fee for every renewal.

      membership_fees_web_2x.png

  7. Select Save → Save to save your changes.

Managing Fees

If you need to make any changes to your fee, you can easily manage them from the Taxes & Checkout screen.

Tip

If you change your mind and want to bring back a deleted fee, creating a fee with the same name will automatically merge the two fees together in the Transaction List report.

On a Phone

To edit a fee:

  1. Go to More → Settings → Things We Sell → Taxes & Checkout.

  2. Under Fees, select the fee to be edited.

    select_fee_editdelete_vpro_2x.png

    • To edit the fee, select Edit, make changes to the fee, and then select Save.

    • To delete a fee, select Delete → Delete.

  3. From Taxes & Checkout, select Save.

On the Web, Tablet, Pay Desk, or PayPro

To edit a fee:

  1. Go to Settings → Things We Sell → Taxes & Checkout.

  2. Next to the fee to be edited, select Action kebab, then choose an option:

    edit_delete_fee_web_2x.png

    • To edit the fee, select Edit, make changes to the fee, and then select Save.

    • To delete a fee, select Delete → Delete.

  3. From Taxes & Checkout, select Save.

Apply a Fee at Checkout

Finally, now that you have your fees set up, you can apply fees at checkout.

Vagaro Pro App

To apply fees at checkout:

  1. Go to Checkout.

  2. Choose a customer and add an item to the cart.

  3. From Shopping Cart, select Done to return to Checkout.

  4. Next to Fee, select Add, choose a fee, and then select Done. Fees already in the cart will have a checkmark.

    tap_add_vpro_2x.png

  5. Optionally, swipe left on the fee to modify it.

    change_qty_vpro_2x.png

    • To change the quantity, swipe left on the fee, then select + or - to increase or decrease.

      Note

      You can only add or remove the fee quantity for fees applied per item, not for the entire cart.

    • To remove a fee, select X → Delete

  6. Select Done to return to Checkout.

    save_added_vpro_2x.png

Web Version

To apply fees at checkout:

  1. Go to Checkout.

  2. Choose a customer and add an item to the cart.

  3. In the Apply a Discount or Fee list, choose a fee.

    apply_discount_and_fee_web_2x.png

    Fees will appear under items in the cart.

    fees_in_cart_web_2x.png

  4. Optionally, under Qty, apply the same fee more than once.

    Note

    You can only add or remove the fee quantity for fees applied per item, not for the entire cart.

  5. Optionally, next to the fee, select Action kebab → Delete → Delete to remove it.

    Tip

    Also, under the Apply Discount or Fee list, you can select Clear Discount and Fees to remove all fees. This will remove all discounts applied to the cart as well.

  6. Finish checking out the customer.

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