If your customer wants to add a tip after a transaction has been checked out, you can use this workaround.
Prerequisites:You'll need to create a free product with Do Not Track selected.
To add a tip after checking out:
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Select Checkout and then select a customer.
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Select Shopping Cart and then Add Item.
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Select Product.
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Type Tip in the Search box, select the Tip product and then select Add.
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Select the Tip field.
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Enter the tip amount.
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Choose the payment method and select Checkout to complete the transaction.
To add a tip after checking out:
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Select Checkout and select a Customer.
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Select Product to add the "tip" product.
If you used Tip for the Barcode ID of your "tip" product, you could type it into the barcode field and press Enter to find it quickly.
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Search for "tip," select the "tip" product, and click Add Product.
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Enter the tip amount in the Tip field.
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Choose the payment method and click Checkout to complete the transaction.
Comments
10 comments
We need to be able to adjust checkout appointments as sometimes numbers are entered wrong.
Hi Christy, if your appointments weren't checked out with a credit card, you can undo the checkout of a service and redo it. See here. However, if your appointments were checked out with a credit card, you'll need to refund your customers (see here) and then check them out again.
Thanks, Jamie
HI. I WOULD LIKE TO FIND OUT ON HOW TO REMOVE THE TIP ON SERVICES THAT SHOULD NOT HAVE A TIP. MEDICAL TREATMENTS ARE NOT SUPPOSED TO HAVE TIPS. KINDLY HELP ME
Hi, there! You can turn off the feature that asks customers to add a tip.
1. Open the Checkout Settings popup:
2. Select Don't Ask for Tip, then select Save.
Note that you'll have to manually enter a tip if you turn on this option.
You can find more information about setting up tips in this article:
https://support.vagaro.com/hc/en-us/articles/360009746633-Tips-and-Tip-Settings
Will this automatically redirect to the assigned service provider?
Hi Megan,
You will need to ensure the correct service provider has been selected at Checkout. Here is an example
Selecting the service provider for this workaround will ensure that the employee gets the tip.
Thank you,
Jamie
Where do we go to ensure that this correct service provider is selected to ensure they get the tip? I don’t see it on my app or phone check out screens. Thanks.
Hi Jake, this depends on what type of transaction you're making. If you're following the steps in this article, please see the comment above for more information.
If you're processing a normal transaction, the employee assigned to the service will receive the tip.
Thanks, Jamie
Hi, how do I see the pop-up for tips if the service price is 0, such as for prepaid packages where gratutity was not included when package was originally purchased?
Hi Anisa, in that case, you would need to manually enter the tip for the transaction at Checkout.
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