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Add a Tip After a Transaction is Checked Out

Jamie B
Jamie B
• Updated

If your customer wants to add a tip after a transaction has been checked out, you can use this workaround.

Prerequisites: You'll need to create a free product with Do Not Track selected.

On a Phone

To add a tip after checkout:

  1. Go to the Checkout circle-dollar-regular-full.png screen.

  2. Select a customer.

  3. Select Shopping Cart and then Add Item.

    vpro_tap_shop_cart_2x.png
    vpro_add_item_2x.png

  4. Select Product.

    stock_vpro_add_to_cart_options_2x.png

  5. Type Tip in the search bar, select the Tip product, then select Add.

    vpro_search_add_tip_2x.png

  6. Select the Tip field.

    tap_tip_vpro_2x.png

  7. Enter the tip amount.

    add_tip_vpro_2x.png

  8. Choose the payment method, then select Checkout to complete the transaction.

    vpro_pymt_sel_2x.png

On a Computer, Tablet, Pay Desk, or PayPro

To add a tip after checkout:

  1. Go to the Checkout circle-dollar-regular-full.png screen.

  2. Select a customer.

  3. Select Product to add the "tip" product.

    web_chkout_sel_add_2x.png

    Tip

    If you used Tip for the barcode ID of your "tip" product, you can enter it into the barcode field and press Enter.

  4. Search for "tip," select the "tip" product, then select Add Product.

    web_prod_sel_tip_2x.png

  5. Enter the Tip amount.

    add_tip_web_2x.png

  6. Choose the payment method, then select Checkout to complete the transaction.

    checkout_web_2x.png

Comments

10 comments

Date Votes
  • Christy Vang

    We need to be able to adjust checkout appointments as sometimes numbers are entered wrong.

    -1
  • Jamie B

    Hi Christy, if your appointments weren't checked out with a credit card, you can undo the checkout of a service and redo it. See here. However, if your appointments were checked out with a credit card, you'll need to refund your customers (see here) and then check them out again.

    Thanks, Jamie

    0
  • ABBY SKIN CLINIC

    HI. I WOULD LIKE TO FIND OUT ON HOW TO REMOVE THE TIP ON SERVICES THAT SHOULD NOT HAVE A TIP. MEDICAL TREATMENTS ARE NOT SUPPOSED TO HAVE TIPS. KINDLY HELP ME

    0
  • Vagaro Support

    Hi, there! You can turn off the feature that asks customers to add a tip.

    1. Open the Checkout Settings popup: 

    • On the web, tablet, or Pay Desk, select the drop-down arrow beside the green Checkout button, and then select Checkout Settings.
    • On a phone, tap the gear icon in the top-right corner.

    2. Select Don't Ask for Tip, then select Save.

    Note that you'll have to manually enter a tip if you turn on this option.

    You can find more information about setting up tips in this article:
    https://support.vagaro.com/hc/en-us/articles/360009746633-Tips-and-Tip-Settings

    0
  • Megan Starr

    Will this automatically redirect to the assigned service provider?

    -1
  • Jamie B

    Hi Megan,

    You will need to ensure the correct service provider has been selected at Checkout. Here is an example
    Selecting the service provider for this workaround will ensure that the employee gets the tip.

    Thank you,

    Jamie

    0
  • Jake Ritter

    Where do we go to ensure that this correct service provider is selected to ensure they get the tip? I don’t see it on my app or phone check out screens. Thanks. 

    0
  • Jamie B

    Hi Jake, this depends on what type of transaction you're making. If you're following the steps in this article, please see the comment above for more information.

    If you're processing a normal transaction, the employee assigned to the service will receive the tip. 

    Thanks, Jamie

    0
  • Anisa Noormohamed

    Hi, how do I see the pop-up for tips if the service price is 0, such as for prepaid packages where gratutity was not included when package was originally purchased?

    0
  • Jamie B

    Hi Anisa, in that case, you would need to manually enter the tip for the transaction at Checkout. 

    -1

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