After an account is created, users can be added to and invited to use E-Prescribe. The users who are invited will receive an email link to complete their setup. For Medical Assistants like nurses, secretaries, IT staff, and other supporting users, the setup process is very simple. The users essentially confirm their basic information and set a password.
For providers and doctors, the setup process has many more requirements. Any provider (prescriber with a DEA and/or NPI number added to ScriptSure) must undergo Identity Proofing (IDP) and be issued a token for prescribing controlled substances. A token is simply an app downloaded to the provider's cell phone OR a physical device that can be purchased.
Adding a new doctor or medical assistant will increase your subscription price, with the pricing being $40 per month per doctor and an additional $5 per month per medical assistant.
Note
Be sure to use Google Chrome or Safari web browser when signing up. You may encounter issues with advancing through screens if you do not use one of these browsers.
Prerequisites: This feature requires that you've already set up your E-Prescribe account and that your doctor and/or medical assistant has an employee profile at your business.
To invite employees to E-Prescribe:
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Go to Integrations:
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Phone: Select More
→ → .
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Computer, Tablet, Pay Desk, or PayPro: Select Settings
→ .
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Select Learn More under E-Prescribe.
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In the Employees list, select the employees you want to add as a Doctor and Medical Assistant. The monthly subscription cost will update based on the type of role you add.
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Select Invite Employees.
Your employees will receive a text message, push notification, and email prompting them to set up their E-Prescribe account.
To comply with DEA regulations for Electronic Prescriptions for Controlled Substances (EPCS), providers must complete identity verification. Vagaro has partnered with ID.me to handle this process securely. Once verified, providers receive DEA-compliant credentials that allow them to issue controlled substance prescriptions through E-Prescribe. ID.me is a trusted digital identity network, certified under NIST 800‐63‐3, and used by more than 300 organizations, including healthcare systems, government agencies, and financial institutions. Verification is a one-time process—once your identity is confirmed, you won’t need to reverify when using ID.me across supported platforms.
Important
If a DEA number is entered for a provider and they intend to prescribe controlled substances, their EPCS Permissions must be approved by a Full Admin user other than the provider themselves. This process is a DEA requirement and must be followed. The person approving can be anyone, including a friend, spouse, family member, etc. You can create a medical assistant account for them, and then the user can be inactivated if they will not be using E-Prescribe.
To create a ScriptSure account, you'll need to enter some of your information:
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From Eligibility, enter your personal NPI, complete the reCAPTCHA, and then select Next.
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Enter your name, time zone, and contact information, then select Next.
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Create a strong password, then select Next.
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Enter all the identification information posted for your prescriptions, then select Next.
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Personal NPI
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State License
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DEA
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Detox (NADEAN)
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State Controlled
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Enter your Account Details, Address, and Contact of your practice, then select Next.
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View the terms of use, code of conduct, and privacy policy, and then select I Agree to All Terms.
Important
If you already have an ID.me account, simply log in to verify your identity. Providers who sign in can skip to Step Seven: Add Locations and Invite Other Providers.
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From Create an ID.me account, enter your email, create a strong password, and then select Create Your Account.
If you already have an ID.me account, you can sign in instead.
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Confirm your email address. Follow the on‐screen prompts if you have any issues finding or confirming your email.
If you signed in to your existing ID.me account, you will not be required to perform email confirmation.
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Secure your ID.me account with multi‐factor or two‐factor authentication (MFA/2FA). Multi‐factor authentication adds a layer of security to your account by associating something that you have with your account. For future ID.me logins (and for e‐prescribing from within e-Prescribe), you will authenticate with the MFA/2FA method and/or device you set up in this step. Be sure to use a device you plan to have on your person when e‐prescribing.
Note
Vagaro recommends choosing Push Notification. Push Notifications appear as a banner on your device upon signing in, which you tap to authenticate yourself. To set this up, you will be required to download the free ID.me Authenticator app from the App Store or Google Play. If you’re unable to use the ID.me Authenticator app, choose passkey MFA, the safest MFA method available. You may also choose from the other methods listed.
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After setting up your MFA/2FA method, the Your Account is Now Secure screen will appear. Generate a recovery code in case you lose access to your MFA/2FA device for the account. Copy or download your recovery code, and then select Continue.
After creating your ID.me account and setting up MFA/2FA, the Verify Your Identity screen will appear, where you're prompted to upload evidence of your identity. You will also be asked to enter your SSN. Information entered into ID. This information is encrypted while at rest and in transit, and completing the verification process will not hurt your credit score.
If asked to enter a phone number, attempt to enter a phone number for a device that is in your possession and may be associated with you in financial records. This device does not have to be the same device utilized for MFA/2FA.
To upload an identity document:
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From the Verify Your Identity screen, choose a verification method, such as a driver's license.
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Acknowledge the terms, then select Continue.
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If you're on a computer, enter your phone number, then select Continue. A link will be sent to your phone via text so you can take photos of your document.
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After selecting the link on your phone, select Yes to confirm your email address, then select Start document upload.
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Take a photo of your document and upload it, then select Continue.
After submitting your images, go back to your computer, if applicable.
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Enter your social security number, then select Continue.
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Verify your home address, then select Continue.
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Confirm that all your information is displayed correctly, then select Yes.
After you've uploaded your identity documents and confirmed all your information. You will be prompted to take a live selfie as one last security measure.
To take a video selfie:
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If you're on a computer, you'll have the option to take a selfie on your phone or computer. We recommend choosing Take video selfie to send a link to your phone so that you can take a selfie from your phone.
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Enter your phone number, then select Continue. A link will be sent to your phone via text so you can take your selfie.
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From your phone, select Take video selfie.
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Follow the prompts to take the selfie. See helpful tips below:
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Take the selfie "straight on" and don't use an angle
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Use portrait orientation
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Make sure your whole face is visible
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Turn off the flash on your camera
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Make sure there is no glare
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Make sure you're in a well-lit room.
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Select Continue when you've successfully taken your selfie.
After taking your live selfie, you'll need to verify as a medical provider.
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From the Medical screen, select Begin.
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Enter your NPI number and provider type, then select Continue.
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Confirm your information, then select Continue.
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Once verified, select Continue, then select Allow to authorize ScripSure to receive your information.
If ID.me is unable to verify your identity via the self‐serve workflow, you will see a RETRY button. Select RETRY to proceed. You may choose a different verification method than on your previous attempt or attempt the same method again. You must retry verification to continue.
If the retry is unsuccessful, you will be presented with the option to VERIFY IDENTITY VIA VIDEO CALL or to Retry Verification. If you choose to verify via video call, you will be connected with a certified ID.me team member, called a Trusted Referee, to complete your verification.
The following steps apply to nurses and supporting users (RNs, LVNs, admins, IT, secretaries, and general staff only).
To join as a medical assistant:
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Check your email for an email titled "Email name here." Be sure to check your junk, spam, and other inboxes if you can't find the email.
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In the email, select Set up account.
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Enter your information, then select Next.
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Enter a strong password, then select Complete Signup.
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Review the terms, then select I AGREE TO ALL TERMS.
You can now use E-Prescribe.
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