Vagaro businesses can purchase a Text Messaging plan with a set number of monthly messages and a toll-free number provided by Twilio. You can then use your plan to access Text Marketing and Connect by Vagaro features.
When you send a text through Connect by Vagaro or as part of a text campaign, the cost for each message is measured in credits from your Text Messaging plan. The number of credits required for each message depends on how many segments it contains. A segment is a portion of your message that fits within the character limits set by SMS networks, and each segment costs one credit. Short messages fit into one segment, but longer ones are split into multiple segments so they can be sent and reassembled on the recipient’s device.
See here to learn more about how credits are calculated on Vagaro.
Note
If you disable this feature before your billing date, you will still be charged for the feature at the end of your billing cycle, regardless of when you deactivated it.
Prerequisites: This feature is available to all businesses not in the free trial.
|
United States (US) |
Canada |
United Kingdom (UK) |
Australia |
|
|---|---|---|---|---|
|
Small |
1,000 Credits $20/mo $0.030/extra credit |
1,000 Credits $20/mo $0.030/extra credit |
250 Credits £15/mo £0.070/extra credit |
150 Credits $15/mo $0.150/extra credit |
|
Medium |
2,000 Credits $30/mo $0.023/extra credit |
2,000 Credits $30/mo $0.023/extra credit |
350 Credits £20/mo £0.067/extra credit |
375 Credits $30/mo $0.120/extra credit |
|
Large |
4,000 Credits $50/mo $0.019¢/extra credit |
4,000 Credits $50/mo $0.019/extra credit |
700 Credits £35/mo £0.050/extra credit |
750 Credits $45/mo $0.090/extra credit |
|
X-Large |
10,000 Credits $120/mo $0.018/extra credit |
10,000 Credits $120/mo $0.018/extra credit |
1,200 Credits £55/mo £0.046/extra credit |
1,500 Credits $70/mo $0.070/extra credit |
|
XX-Large |
20,000 Credits $220/mo $0.017/extra credit |
20,000 Credits $220/mo $0.017/extra credit |
6,000 Credits £255/mo £0.043/extra credit |
7,500 Credits $355/mo $0.071/extra credit |
|
Huge |
40,000 Credits $400/mo $0.015/extra credit |
40,000 Credits $400/mo $0.015/extra credit |
12,000 Credits £465/mo £0.039/extra credit |
15,000 Credits $640/mo $0.064/extra credit |
|
Plus |
80,000 Credits $600/mo $0.010/extra credit |
80,000 Credits $800/mo $0.013/extra credit |
20,000 Credits £750/mo £0.035/extra credit |
32,000 Credits $840/mo $0.035/extra credit |
|
Elite |
150,000 Credits $900/mo $0.008/extra credit |
150,000 Credits $1,400/mo $0.012/extra credit |
40,000 Credits £1,350/mo £0.034/extra credit |
60,000 Credits $1,500/mo $0.033/extra credit |
|
Premium |
350,000 Credits $1,800/mo $0.007/extra credit |
350,000 Credits $3,250/mo $0.012/extra credit |
75,000 Credits £2,500/mo £0.033/extra credit |
140,000 Credits $3,450/mo $0.032/extra credit |
|
Ultra |
500,000 Credits $2,500/mo $0.007/extra credit |
500,000 Credits $4,600/mo $0.012/extra credit |
175,000 Credits £5,800/mo £0.033/extra credit |
200,000 Credits $4,900/mo $0.032/extra credit |
To activate a Text Messaging plan:
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Go to Text Messaging Plans:
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: Select More
→ → .
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: Select Settings
→ .
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Select a plan.
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The system will generate a random number to choose from. Select one, then select Next. A popup will appear for businesses in the United Kingdom to comply with Know Your Customer (KYC) verification requirements.
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If you're in the United Kingdom, submit your Company Registration Number or government-issued ID, then select Next.
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For Businesses: Enter your Company Registration Number (CRN). Your CRN can typically be found on your company's registration documents or on the Comapnies House website.
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For Individuals: Upload a government-issued driving license or identification.
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Select Get Started to go to the Marketing Dashboard.
Once you activate your plan, the toll-free number you selected will go through a review process that typically takes at least two business days. Approval requires a valid name and address associated with your Vagaro account. Ensure that the business account owner's profile contains a valid first and last name and that the business profile includes a valid business address. A P.O. box is not considered a valid address.
Important
You will not be able to send text messages or campaigns while Pending Review. You must wait until the number is approved. If your phone number still hasn't been approved within three business days or was denied, contact Vagaro Support.
You can view if you've been approved in the bottom-left corner of the Email & Text Campaign or Connect by Vagaro screens.
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Pending Review: Currently in the review process. Please wait 48 hours.
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Approved: Phone Number Approved
Comments
2 comments
Are we able to text anyone with a phone number through this feature or does it only work with people who have an active/established profile (that they can log in to on their end)?
Hi Caitlyn, customers need a profile at your business before you can text them, but they don't need their own Vagaro account. The easiest way to set this up is to import a list of customers with their phone numbers, and then you can send messages to everyone on that list.
Thanks,
Jamie
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