Create a Waitlist - Web version

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    Jennifer Sharp

    This is AWESOME!!! The video does make it so easy to start using.

     

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    Tonya Atkinson

    I really liked being able to Wait-list them "on the schedule" where they wanted their appointment to be and see it there. I just tried to Wait-list Judy for a brow wax at noon on January 28th. She wants Noon on the 28th. Not anytime in a 3 hour block. 

    And being able to see it on the day and at the time she wants is more helpful than hidden in notifications. There is a higher likeliness that the Wait-list clients will be forgotten. Unless I allow automated. But automated will offer Judy the 10 AM and 10:15 AM slots she has already turned down.... 

    Is there no way to Wait-list her for a specific time? And an option to see it on the schedule, like before?

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    Charles I

    Thank you Jennifer! 

    Hi Tonya. I will send your request to our management team. At this point, once you create the waitlist from the calendar, it gets added to the Notifications Panel as you already know, but the system does consistently display all your account notifications making it easy to remember and see all the waitlist appointments.

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    Tonya Atkinson

    New question regarding the waitlist. Can I see who was on the waitlist last week? We were not able to get them in then, but maybe we could now. Who are those people?

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    Charles I

    Hi Tonya. If the appointment date passes, the system will automatically remove the customer from the waitlist so there isn't a way to track waitlist appointments once the date passes. Feel free to send a feature request to our development team to add this to the list of projects to work on. To get started, click this link: https://feedback.vagaro.com/forums/915991-feature-requests

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    Shyne Sonsteng

    I think this is an awesome feature. If it worked. A waitlist shouldn't have any booking parameters. If someone cancels and there is a waitlist created the waitlist people should automatically be notified. I have my normal booking parameters set at 24 hours, because I dont want a surprise client where I didnt know I had one. But have not been able to use the waitlist when someone cancels day of or day before. That's when you need those spots filled. Please fix that.

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    Charles I

    Hi Shyne. Customers are notified about waitlisted appointments when cancellations happen. Are you still having issues? I see that you emailed our support team and one of our agents replied. Please review the email when you get a chance. Thanks.

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    Stephanie Gamarra

    I love the waitlist feature but I wish it gave clients an option to waitlist in general not only for specific dates. I only allow online booking 6 weeks in advance and when those weeks are booked clients want to waitlist for new openings but currently an only waitlist for 5 days. Clients often choose dates that I'm not in the salon limiting their chance of being alerted.

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    Donna J

    Hi Stephanie... I see what you mean. Are you aware that the "Sorry, they're booked" message can now include the business's phone number to encourage clients to call in if they can't book the appointment they want online? Set this switch on the Online Appointment Rules page to enable this new feature:

    I understand that this doesn't match what you're talking about. If you want to have our dev team consider your request, please add it as a feature request: https://feedback.vagaro.com/forums/915991-feature-requests

    Hope that helps!

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