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Manage IOUs from the IOU Report

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Jamie B
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An IOU, also known as "I Owe You," can be issued to customers who cannot pay for a service on the day of the appointment. Once an IOU is created, it is added to a customer's profile and included in all IOU reports so you can collect payment later.

The IOU report will automatically show you all Outstanding IOUs issued at your business. You can further filter the report to view all IOUs

Prerequisites: This feature is available for all Vagaro businesses.

On a Phone

The IOU report on the phone will display each IOU as a card, displaying information on when the IOU was created, if it was paid off, and who the IOU was issued for. You can select each card to manage IOUs or clear them. At the top of the screen, the Total IOU amount issued at your business will also be displayed.

IOU_list_vpro_2x.png

To manage your IOUs:

  1. Go to More → Reports → Customers → IOU.

  2. Optionally, select the Filters settings_inline.png button in the top-right corner of the screen to filter the contents of the report, then select Run Report.

    • Noted By: Select the service provider who originally authorized the IOU.

    • Customer: Select the customer profile with which the IOU is associated.

    • Status: Select the status that the IOU is marked as.

    • Sort By: Order your report in a specific way, like by created or closed date.

  3. Optionally, at any time after running the report, select the Action kebab menu to perform the following additional tasks:

    • Add IOU: Issue a new IOU.

    • Star or Remove Star: Add or remove a bookmark to this report in the Starred at the top of the More → Report menu.

    • Print: Print your report if your device is connected to a printer.

    • Export PDF or Export Excel: Save the report to a PDF or Excel file.

On the Web, Tablet, Pay Desk, or PayPro

The IOU report on the web, tablet, Pay Desk, or Pay Pro will display a chart with each IOU as a row. Each IOU shows information on when it was created, if it was paid off, and who the IOU was issued for. You can select the Action menu to manage IOUs or clear them. At the top-right corner of the screen, the Total IOU amount issued at your business will be displayed.

IOU_list_web_2x.png

To manage your IOUs:

  1. Go to Reports → Customers → IOU.

  2. At the top of the screen, set the filters for your report, then select Run Report.

    • Noted By: Select the service provider who originally authorized the IOU.

    • Customer: Select the customer profile with which the IOU is associated.

    • Status: Select the status that the IOU is marked as.

  3. Optionally, select the top of each column to sort them.

    IOU_sort_heading_web_2x.png

  4. At the bottom of the screen, you can select:

    • Print: Get a hard copy of the report.

    • Export: Save the report to an Excel or PDF file (web version only).

What's in This Report?

Generating this report will show the following information about the IOUs you've issued:

  • Created Date: The date for when this IOU was issued to the customer.

  • Closed Date: The date for when this IOU was paid off. Left blank if it's still Outstanding.

  • Noted By: The employee who issue this IOU.

  • Closed By: The employee who cleared the IOU for the customer. Left blank if it's still Outstanding.

  • Customer: The customer the IOU was issued to.

  • Comment: The comment you entered for why the IOU was issued.

  • Status: The status of the IOU, either Outstanding, Void, or Paid.

  • Amount: The amount the customer owes.

  • Void Reason: The reason this IOU was voided. Left blank if you didn't void this IOU.

Issue a New IOU

If you know of any outstanding balances customers owe you that haven't been documented already, you can create a new IOU from the report.

On a Phone

To issue a new IOU:

  1. Go to More → Reports → Customers → IOU.

  2. Filter and run the report.

  3. In the top-right corner, select Add IOU.

  4. Select the Customer you want to issue the IOU to, enter the Amount owed, and then a Comment for why you issued the IOU.

  5. Select Save.

On the Web, Tablet, Pay Desk, or PayPro

To issue a new IOU:

  1. Go to Reports → Customers → IOU.

  2. Filter and run the report.

  3. Select Add IOU.

    add_iou_report_web_2x.png

  4. Select the Customer you want to issue the IOU to, enter the Amount owed, and then a Comment for why you issued the IOU.

  5. Select Save.

Manage IOUs

If there are any Outstanding IOUs issued at your business, you can manage them from the report. Only Outstanding IOUs can be modified. Anything that's been paid off or voided can't be modified.

On a Phone

To manage IOUs:

  1. Go to More → Reports → Customers → IOU.

  2. Filter and run the report.

  3. Select the IOU you want to modify and choose an option:

    • Edit: Change the Comment added to the IOU.

    • Void: Void the IOU and remove the owed balance from their account. When voiding an IOU, you'll need to enter a Void Reason.

    • Pay: Bring the customer's balance to the Checkout screen. This IOU will be marked as Paid in the customer's profile and the IOU report.

    • View Customer Profile: Go to the customer's profile.

On the Web, Tablet, Pay Desk, or PayPro

To manage IOUs:

  1. Go to Reports → Customers → IOU.

  2. Filter and run the report.

  3. For the IOU to be modified, open the Action menu, then choose an option:

    action_menu_IOU_web_2x.png

    • Edit: Change the Comment added to the IOU.

    • Void: Void the IOU and remove the owed balance from their account. When voiding an IOU, you'll need to enter a Void Reason.

    • Pay: Bring the customer's balance to the Checkout screen. This IOU will be marked as Paid in the customer's profile and the IOU report.

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