Run the Failed Payments Report – Vagaro Support

The Failed Payments report shows auto-renewal payments for packages and memberships that did not go through, along with the reason. Use it to spot which customers to follow up with. If a payment fails, your customers also receive an email with a link to update their card.

The generated report shows the following information:

Failed Date: The date the auto-renewal failed.
Customer: The customer who purchased the package or membership.
Payment Name: The package or membership being renewed.
CC No.: The last four digits of the card on file.
Amount: The renewal amount owed.
Payment Type: The renewal type, package or membership.
Status: The result, Failed (still unpaid) or Paid (succeeded on a later attempt).
Reason: The reason the payment did not go through.

Prerequisites: This feature is available for all Vagaro businesses. At least one customer must have already purchased a membership or package.

On a Phone

On a phone, the Failed Payment report shows each failed payment as a card.

To run the Failed Payments report:

Select More → Reports → Failed Payments.
At the top of the screen, select the Date Range to report on. The report updates automatically each time you change the date range.
Optionally, in the top-right corner, select Filters , set any of the following filters, and then select Run Report.
- Customers: Show data for all or a specific set of customers.
- Type: Show failed payments for Packages and/or Memberships.
- Sort By: Reorder the report.
Optionally, in the top-right corner, select Action , then:
- Select Star or Remove Star to bookmark or unbookmark.
- Select Print to get a hard copy of the report.
- Select Export PDF or Export Excel to download this report.

On a Computer, Tablet, Pay Desk, or PayPro

The Failed Payments report will show each failed payment as a row in a table.

To run the Failed Payments report:

Select Reports → Failed Payments.
Optionally, in the top-right corner, select Filters , set any of the following filters, and then select Run Report.
- Date Range: Show a specific time range.
- Customers: Show data for all or a specific set of customers.
- Type: Show failed payments for Packages and/or Memberships.
Optionally, sort, print, or export the report:
- Select a column header to sort the report.
- Select Print to get a hard copy of the report.
- Select Export to save the report to an Excel or PDF file (computer version only).