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Run the Failed Payments Report

Vagaro Support
Vagaro Support
• Updated

The Failed Payments report shows auto-renewal payments for packages and memberships that did not go through, along with the reason. Use it to spot which customers to follow up with. If a payment fails, your customers also receive an email with a link to update their card.

The report contains the following information:

  • Failed Date: The date the auto-renewal failed.

  • Customer: The customer who purchased the package or membership.

  • Payment Name: The package or membership being renewed.

  • CC No.: The last four digits of the card on file.

  • Amount: The renewal amount owed.

  • Payment Type: The renewal type, package or membership.

  • Status: The result, Failed (still unpaid) or Paid (succeeded on a later attempt).

  • Reason: The reason the payment did not go through.

Prerequisites: This feature is available for all Vagaro businesses. At least one customer must have already purchased a membership or package.

On a Phone

On a phone, the Failed Payment report shows each failed payment as a card.

failed_payments_report_vpro_2x.png

To run the Failed Payments report:

  1. Select More This is an icon used to go to the More initial navigation step on the Vagaro website and the Vagaro Pro app. → Reports → Failed Payments.

  2. At the top of the screen, select the Date Range to report on. The report updates automatically each time you change the date range.

    date_range_vpro_2x.png

  3. Optionally, in the top-right corner, select Filters filters_icon_2x.png, set any of the following filters, and then select Run Report.

    • Customers: Show data for all or a specific set of customers.

    • Type: Show failed payments for Packages and/or Memberships.

    • Sort By: Reorder the report.

  4. Optionally, in the top-right corner, select Action Three vertically stacked circles, representing a menu or more options icon., then:

    • Select Star or Remove Star to bookmark or unbookmark.

    • Select Print to get a hard copy of the report.

    • Select Export PDF or Export Excel to download this report.

    export_star_print_vpro_2x.png

On a Computer, Tablet, Pay Desk, or PayPro

The Failed Payments report will show each failed payment as a row in a table.

failed_payments_report.png

To run the Failed Payments report:

  1. Select Reports Decorative solid black rectangle, which is usually an icon for reports or charts. → Failed Payments.

  2. Set the date range for your report:

    1. In the top-right corner, select Date Range calendar-regular-full.png to open the date picker.

    2. Use the date picker to choose a date range or a preset range like Yesterday or Last 7 Days.

    3. If you manually selected a date range, select Submit.

    date_range_report_web_2x.png

  3. Optionally, in the top-right corner, select Filters filter-solid-full.png, set any of the following filters, and then select Run Report.

    • Customers: Show data for all or a specific set of customers.

    • Business Location: If your business has multiple locations, show data for all locations or a specific set of locations. This option is available only if the Multi-Location Reports Access Level is set to View.

    • Type: Show failed payments for Packages and/or Memberships.

  4. Optionally, sort, print, or export the report:

    • Select a column header to sort the report.

      sort_failed_report_web_2x.png

    • Select Print print-solid-full.png to get a hard copy of the report.

    • Select Export download2.png to save the report to an Excel or PDF file (computer version only).

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