Set up a personal chatbot for your business with Vera to handle customer communication through automated responses in Connect by Vagaro. The chatbot replies to messages from your Vagaro Listing Page and, if you have a Text Marketing plan, to SMS messages sent to your assigned phone number.
Customize Vera to fit your business needs. You can have it respond:
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Anytime.
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Outside of business hours.
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During a custom schedule.
Pause Vera whenever you want or step in to take over a conversation. If Vera can’t answer a question or a customer asks for a human, the chat is transferred to a team member. Once transferred, Vera Receptionist will not respond to that customer for 24 hours. After this window, it will resume handling the chat.
Pricing:
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United States - $10 per month
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United Kingdom - £10 per month
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Canada - $15 per month
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Australia - $15 per month
The feature also includes a report showing how many messages Vera handles compared to your employees.
Prerequisites: This feature requires a Text Marketing plan.
Vera Receptionist can handle multiple requests and complete different tasks for your customers:
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Answer questions about your business, such as its location, hours, services, products, facility information, and so on.
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Book appointments.
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See your products.
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Check your availability.
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Reschedule or cancel their appointments.
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Display information about their upcoming appointments and classes.
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Display information about what products they've purchased.
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Display information on what packages and memberships they've purchased
Note
The Vagaro AI will also respond to incoming SMS messages. Your plan will be deducted for each message sent and received by Vera. Vera Receptionist cannot currently view the availability of an employee's Calendar, schedule new appointments, or reschedule appointments via SMS messages.
Instead, Vera will send the customer a link to book, reschedule, etc. The link will be tracked, and you can view your Source report to see how many appointments the bot helped generate.
Activate Vera Receptionist and configure your chatbot.
To activate Vera Receptionist:
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Go to Manage Subscription:
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Phone: Select More
→ → .
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Computer, Tablet, Pay Desk, or PayPro: Select Settings
→ .
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Turn on Vera Receptionist. You'll be redirected to the feature page.
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On the Vera Receptionist screen, select Activate.
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Under AI Settings, configure your bot:
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Reply to All Chats: The AI will be the first point of contact for all incoming chats. You can always take over if needed.
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Reply During Business' Off Hours: The AI will only respond to incoming chats outside your business's working hours.
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Reply During Custom Hours: The AI will only respond to chats that come in during the Day of the week and Start/End hours you set.
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Pause Temporarily: Turn off Vera Receptionist until you turn off this setting.
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Select Save.
If Vera can't answer the customer's question or the customer requests to speak with a person, the chat is automatically transferred to the business so it can respond. The business can also take over a chat at any time.
To take control of a chat:
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Go to Connect by Vagaro:
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On a Phone or Tablet: Download or open the Connect app.
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On the Web: Log in to your Vagaro business, then select the Chat Bubble button.
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In your customer chats, select the conversation you want to take control of.
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At the bottom of the chat, select Take Over.
Set up a personal chatbot for your business with Vera Receptionist that takes over customer communication by providing automated responses to messages on Connect by Vagaro. Vagaro AI will respond to messages from your Vagaro Listing Page and via SMS.
Enabling the Sync Text Plan for Connect setting will change how your chatbot functions. Instead of having an individual chatbot for each location, Vagaro AI will prompt customers to choose a location they want to book with. Enabling Vagaro AI with Connect by Vagaro will charge an additional monthly subscription on a tiered pricing system.
|
Number of Locations |
United States (per month) |
Canada (per month) |
United Kingdom (per month) |
Australia (per month) |
|---|---|---|---|---|
|
1 |
$10 |
$15 |
£10 |
$15 |
|
2-5 |
$20 |
$30 |
£20 |
$30 |
|
6-20 |
$30 |
$45 |
£30 |
$45 |
|
21-100 |
$50 |
$75 |
£50 |
$75 |
|
101-500 |
$160 |
$240 |
£160 |
$240 |
|
501+ |
Contact Sales |
Contact Sales |
Contact Sales |
Contact Sales |
Comments
1 comment
I really wish we could turn off the transfer option. If a client asks to be transferred to a team member outside of business hours, they're not being transferred anywhere and it gives them the impression that I will be answering them ASAP. I wish it would say “a team member will get back to you during business hours, which are (insert your hours)”.
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