You can block any customer on Connect by Vagaro for any reason. This will prevent this customer from messaging your business in the future. Blocking a customer on Connect by Vagaro will not prevent them from booking online. Customers you've blocked will have the Blocked icon next to their chat.
Prerequisites: Requires at least one chat with a customer. Connect by Vagaro is not yet available for the Vagaro Pay Desk.
To block a customer:
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Go to Connect by Vagaro:
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On a Phone or Tablet: Download or open the Connect app.
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Web Version: Log in to your Vagaro business, then select the Chat Bubble button.
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Select the Customers tab.
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Block the customer:
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Connect by Vagaro App: Select the employee you want to block, select the Action button in the top-right corner, and then select Block Customer.
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Web Version: Hover over the customer to be blocked, select the Action button, and then select Block User.
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Confirm that you want to block the customer.
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