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Turn Off Connect by Vagaro Features and Vera Receptionist

Jamie B
Jamie B
• Updated

If you don't want to chat with customers through Connect by Vagaro, you can turn off the features that let customers message your business. Connect doesn't have a single off switch, so turn off each feature you use:

  • Message button on your Vagaro Listing Page: Hide it so customers can't start a chat from your listing.

  • Vera Receptionist: Turn off the AI chatbot so it stops replying to customer messages.

  • Chat widget on your MySite: Disable it so visitors can't message you from your Vagaro-built website.

  • Chat widget on a third-party website: Remove the widget code from your website.

Even after you turn off these features, you may still receive messages in Connect if a customer texts your Vagaro phone number directly or replies to a text campaign.

Prerequisites: This feature is available for all Vagaro businesses.

Hide the Message Button on Your Listing Page

To hide the Message button on your Listing Page:

  1. Go to your Business Profile:

    • Phone: Select More This is an icon used to go to the More initial navigation step on the Vagaro website and the Vagaro Pro app. → Settings → Business Profile.

    • Computer, Tablet, Pay Desk, or PayPro: Select Settings gear → Business Profile.

  2. Scroll down, then turn off Show Vagaro Connect Messaging.

    turn_off_connect_messaging_web_2x.png

  3. Select Save.

Turn Off Vera Receptionist

Turning off Vera Receptionist stops the chatbot from replying to customer messages from your Listing Page, chat widgets, and SMS, and stops any future monthly charges. New messages go to your team in Connect instead.

To turn off Vera Receptionist:

  1. Go to Manage Subscription:

  2. Turn off Vera Receptionist. You'll be brought to the Vera Receptionist settings page.

    vera_receptionist_manage_subscription_web_2x.png

  3. Select Deactivate and confirm.

    deactivate_receptionist_web_2x.png

Note

To stop Vera for a while without deactivating the feature, go to the Vera Receptionist screen, and under AI Settings, select Pause Temporarily.

Turn Off the Chat Widget on MySite

Turn off the chat widget when you can't answer messages quickly, such as during a vacation, a staffing change, or an especially busy season. Hiding the widget keeps visitors from sending messages that go unanswered, which protects their first impression of your business. When you're ready to chat again, you can turn the widget back on.

To turn off the widget on MySite:

  1. Select MySite browser-light-full.png.

  2. In the top-left corner, go to Settings gear_icon.png .

  3. In Settings, select Chat Widget. The widget settings appear on the right.

    disable_widget_mysite_web_2x.png

  4. Select Disable to turn off the widget.

    chat_widget_settings_web_2x.png

  5. Preview and publish the changes to your MySite:

    publish_mysite_web_2x.png

    • To preview your MySite, go to Publish, then select Preview.

    • To publish your website, go to Publish, then select Publish.

Remove the Chat Widget from a Third-Party Website

If you added a Connect chat widget to a website built with WordPress, Shopify, Wix, Squarespace, GoDaddy, or another website builder, remove the widget code from your website. You can't turn off a third-party widget from Vagaro, so deleting the code is the only way to remove it.

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