How Can Customers Contact Me on Connect by Vagaro? – Vagaro Support

Customers can chat with you through various methods on Vagaro. The method used may determine whether your text plan will be used.

Important

Customers can still contact you through Connect by Vagaro even if you don't have a Text Messaging plan, as long as they do so through Vagaro or the Vagaro app.

Customers can chat with you by:

Selecting the Chat button on the following screens:
- From the About page on your Vagaro Listing Page.
- From the Staff page on an employee's profile on your Vagaro Listing Page.
- From the Message component on MySite.
- From the Staff component on an employee's profile on MySite.
If a customer starts a chat through the methods above, any messages you send will not incur charges to your text plan. As long as the customer keeps the chat window open, all messages and replies will be free. Once they leave the chat, a text plan will be required to reply.
Replying to your text campaigns:

If a customer replies to a text campaign you sent to them, you'll receive the reply in Connect by Vagaro. You will not be able to see the original message they replied to. The customer's reply and any responses you send will use your text plan.
Sending a message to your business number directly:

If a customer sends a text message to the number provided by Vagaro, you'll receive the message in Connect. The customer's message and any responses you send will use your text plan. If the customer doesn't have a profile at your business, a profile will be created for them.

You will not receive a message from your customers when they:

Reply to automated appointment notifications send from the 89885 Vagaro number.